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How to contact AdWords/Google employee in charge?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

How can I obtain contact where to send complaints about Google employees, their behaviour to the customer and their inability to understand own Google policies? The absurdity of "politeness" of Google employees (I really hope it is just local Czech Adwords team, not whole Google!) goes that far, that those people REFUSE to introduce themselves and also they REFUSE to give out company address. Which of course is publicly known but after sending letter there of course I received no reply.

 

So can anyone please could contact me back or point me in right direction where to sbmit my complants/question? Unfortunately local Czech AdWords team are the worst support people I ever had chance to "work" with. I never met anyone so arrogant and incompetent, moreover when I am in a position of paying client.

 

I am so frustrated from AdWords and Google and I WISH I could never use their services, but unfortunately for me the reality is that Adowrds got a good share of market even in my country and having this problems with Adwords is having direct impact on my business and sales. Thanks Google :-(

 

Anyway, can someone please point me to someone from Czech Google who is open to takign care of my issue or whoever else who is competent to solve the issues related AdWords?

 

Thanks a lot!

Bohdan

2 Expert replyverified_user

Re: How to contact AdWords/Google employee in charge?

Rising Star
# 2
Rising Star
Hi

You can try online help options ( I always try chat option which helps all the time! ) , or oif you have some specific question please mention here. I will be able to direct you to a relevant party

Re: How to contact AdWords/Google employee in charge?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hello,

Online help options are no go because you are in the circle, chat, call, email, everything is redirected to the same person(s). Usually, you get an option to upscale your issue, complaint, to the manager or simply superior, who then overtakes and hadle the matter.

This is insane, you are being treated by someone who you are not satisifed with adn who you want to complaint on, but you are each time redirected to the same person!
It looks like there is even lack of any management for these few persons, that they do whateve they want, does not even matter they are out and against policies of its own company.

How things can be like this in company like Google is beyond my understanding and thanks to this Google dropped in my trust and sympathies below zero point. I must repeat does not matter the size of company I was never treated like this.

So if you can point me to someone who will listen and not the same person as before I would be greateful.

Thank you!

Re: How to contact AdWords/Google employee in charge?

Community Manager
# 4
Community Manager

Hi be-readycz -,

 

Thank you for your post to the AdWords Community. 

 

AdWords Online Specialists do not give out their full names through customer interactions, for security purposes. Not having their last/full name will not hinder you from speaking to the same person or referencing the call/chat/email. During any interaction with them you can request the "Case ID" which is a long number in this format: 1-23456789, that you can quote to pull up your interaction. Also, all interactions are logged against your 10 digit customer ID number for your AdWords Account.

 

All Google Office addresses are public, and can be found here: http://www.google.com/about/company/facts/locations/

 

I will be sending you an email to get some specific details about your current issue, please keep an eye on your inbox.

 

Kathleen

Re: How to contact AdWords/Google employee in charge?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hello,

Email received and replied on 4th October..

My issue still has not been resolved, for over a year my AdWords accoubnt is blocked in viloations with your policy, that is sad.

I never receiev any single sensible reply from anyone from Czech adwords team. Acordingly to Czech Google behaviour I never received any reply to the letter sent by registered mail (and received by Google Czech).

Bohdan

How to contact AdWords/Google employee in charge?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Kathleen,

 

A Google employee called me about my business listing, tried to get me to update it, I got mad and yelled at him , then he posted negative reviews on my google listing as if he was a customer, very surpised Google stoops that low