AdWords
2.8K members online now
2.8K members online now
Understand Google's advertising policies, including ad approval status and account suspension
Guide Me
star_border
Reply

How can you tell what the problem is?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I just got the following message :

 

Your account is suspended due to a violation of our Terms of Service and Google Shopping Policies.

 

When I tried up upload a data feed from http://www.vigilantpps.com

 

Any insight?  Thank you.  I will fix what ever I need to fix but am relatively blind as to what needs fixing.

1 Expert replyverified_user

Re: How can you tell what the problem is?

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
The only possible thing I can think of is the word "rape" as we sell rape alarms. Other than that, I have no idea what they might be looking for. We submitted the feed, it was under review, and then we got suspended.

Why don't they tell you specifically what is wrong so you can correct it?
Marked as Best Answer.
Solution
Accepted by topic author David H
September 2015

Re: How can you tell what the problem is?

Top Contributor
# 3
Top Contributor

Hi there;
Where is privacy policy?
>>"Advertisers remain responsible for ensuring that they are compliant with local laws and regulations on the subject of privacy and data protection."
https://support.google.com/merchants/answer/2704221?hl=en&ref_topic=2701543

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: How can you tell what the problem is?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
thanks. could that be it? I will add it right now.

Re: How can you tell what the problem is?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
thank you. added it.

Re: How can you tell what the problem is?

Top Contributor
# 6
Top Contributor
Have a link (to privacy policy) at the bottom of the home page, and resubmit the site using this link:
https://support.google.com/adwords/answer/3441482?hl=en&rd=1
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: How can you tell what the problem is?

Follower ✭ ✭ ✭
# 7
Follower ✭ ✭ ✭
I cant find the physical address of business. Please include that on contact us page. and you contact us page is about 2 click from landing page. I suggest putting that on top or bottom and not as sub menu. The same for privacy policy.

Re: How can you tell what the problem is?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thanks for all of the suggestions. The problem was rectified by adding the privacy policy.

Re: How can you tell what the problem is? @

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
@nanama_chun437 is bad person I on twitter please suspended this person I don't want this person
Anymore on twitter please stop this person best wish from me