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Understand Google's advertising policies, including ad approval status and account suspension
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Hi,Can you help me with my problem?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My Adwords account was suspended due to voilation of T&C. I am constantly receiving system generated emails whenever I resubmit my site to get my account unsuspended. Below is the email im receiving:

 

Dear Advertiser, Thank you for your email.

*** Please do not respond to this system-generated email. ***

While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at:
https://adwords.google.co.uk/select/tsandcsfinder

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill in the following form: https://support.google.com/adwords/contact/pf_suspended

Please be aware that we can't process your request unless our Terms and Conditions are met.

We appreciate your cooperation.

Yours Sincerely,
The Google AdWords Team

 

When I login to my Adwords account I can see a message saying that there is something wrong with the billing varification of this or any accounts associated with it.

 

I have never used Adwords before and my billing profile is not linked to any other account.

 

I simply cannot figure out what the problem really is. I spoke to customer support and they said they have escalated the matter but its been several days now with the same system generated emails. Any help would be much appreciated.

 

AdWords Customer ID: 752-380-6055

 

1 Expert replyverified_user

Re: Hi,Can you help me with my problem?

Top Contributor
# 2
Top Contributor
What website were you advertising?

Re: Hi,Can you help me with my problem?

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆
Please continue to follow up with your Google Adwords Customer Support. Always they get back promptly. Why do not you call them again?

Also, did you fill this form https://support.google.com/adwords/contact/pf_suspended as mentioned.

As Dave asked, what type of website are you trying to promote? If you do not want to mention the website, atleast mention the type of domain.

See if you have problems with your domain.

Regards,
Balu.

Re: Hi,Can you help me with my problem?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi,
My website URL is http://fixitpens.co.uk/.And yes i did fill in that form.

Re: Hi,Can you help me with my problem?

Explorer ✭ ✭ ☆
# 5
Explorer ✭ ✭ ☆
I do see Car scratch removal kit Ads in Google.co.uk domain. You may want to talk to Google Adwords Support team again about the issue to see if they need any specific information to be displayed in your website.

Regards,
Balu.