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Understand Google's advertising policies, including ad approval status and account suspension
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Help me please, please...

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Google suspended our account for billing verification. We have trying several times to get help form Google but every time they email that its suspeneded and we cant use our ads any more.

We are loosing our business everyday and no help from Google.

 

Anybody here who has google adwords account like agent, any one can run our ads and we will be paying for it.

Please please help us....

 

Regards,

Mahadee

H/p: +6013-333 2273

1 Expert replyverified_user

Re: Help me please, please...

Top Contributor
# 2
Top Contributor

Hello;

  • Have you verified that your billing address (including street number and zip code ) match those on record with the credit card issuer?
  • Please share your website URL

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Help me please, please...

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Sir, yes we did it. our URL is www.singapore-visa.sg

 

Sir please read the message below we sent to google before and no help yet... Please help sir...

 

I am Mahadee Hassan and writing you on the behalf of my company IADVENTURE ESCAPE TRAVEL (M) SD. BHD. we are an agent for applying Singapore Visa electronically.
We are using your service from last 4-5 months and face few big problem and also our account were suspended. Today after talking to the google adword representative, i came to know that we had some mistakes and problem which made all this problem.
Our first adword account ID: 769-010-1922 (lovesg@mail.com) which we used quite long time and 3/4 months before its get suspended due to ad policy. The problem was that time, our website was not with SSL (HTTPS) certificates as we take online payments. That time we had two domain,singaporevisa.com.my and singapore-visa.sg . When we get notice for ad policy  for 1st domain, before editing the site got second notice from adwords for account suspension due to 2nd domain was also not with SSL.
Then we have edited our full website with SSL and then call to google adword representative "Rhytzyl Bhing M. Arlos" We told her the full story and she advises us to make new account and said will help us to get online ads again. So my friend from Singapore open new account, ID: 493-063-2957 (leopeter1103@gmail.com) and without any problem our ads were running until 07/01/2013. Evening of 7th January we got an email saying "Sale of free items and official services". We have edited our website again and made it exactly the way google asked for. Next day on 8th January 2013 we got an email from google saying that "Great news! We've re-reviewed your site and determined that the following site complies with our Advertising Policies" , which was good news for us but right after few minutes we received one more mail " We periodically review accounts for security purposes and to verify billing information. As a result of this review, your account and any related accounts have been suspended, and your ads are no longer running on Google. If you believe your account was suspended in error, please contact us through the AdWords Help Center."

We dont knew what happened or why, then called to google phone number malaysia. Mr.Said from google, he helped us to create new account, ID: 175-496-0234 (nurjuanna123@gmail.com) and then it was also suspended.
We are now really upset about dont know what to do. Lastly I called again today to Google malaysia number and the call was transfered to Jhonmark Naz
Google AdWords Consultant. He told us that we have 2 accounts with same domain and for that could be suspended and also ask us to write an mail to google. Dear Sir, i have deleted all the previous account and made this account new. Please please kindly help us to get on business again. Please let us know if we need to do any changes or anything and we will do right away. Just please allow us and give us chance again. If we did anything wrong, i am highly apologized to google team.

Re: Help me please, please...

Top Contributor
# 4
Top Contributor

Hello again;

 

We answered your business' question about that in the past;

You need to contact your local Google office;

I am sorry, but we can't help much,

 

https://www.en.adwords-community.com/t5/Ad-Approvals-and-Advertising/account-suspended-need-urgent-h...

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Help me please, please...

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Sir we tried to contact local google office but its helpless.... Smiley Sad