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Understand Google's advertising policies, including ad approval status and account suspension
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Google ad-word disapporve

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I got disapprove for my ad campaign.
Reasons
"Your ad has been disapproved because it contains a trademarked term: Túi.
Trademarks in ad text"

However, "Túi" just means Bag in Vietnamese. It is just normal common word. How could anyone trademark such common word? I am paper bag and plastic bag producer, I must have work bag in Vietnamese somewhere. How could I fix this?

Thank you for your help in advance

1 Expert replyverified_user

Google ad-word disapporve

Rising Star
# 2
Rising Star

Hi Anh,

 

I recommend that you reach out to Google support and explain the situation. They will usually then make a manual exception in your AdWords account and let your ads run, because you're using the word in the generic sense, not the trademarked sense.

 

Here's a link to the AdWords support area: https://support.google.com/adwords/answer/7217785

 

Best,

 

John

Google ad-word disapporve

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi John,

 

Thank you very much, I will contact them.

 

Best regards

 

Anh