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Understand Google's advertising policies, including ad approval status and account suspension
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Google Merchant Center - Blocked Account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, 

 

approximately one month ago we uploaded our data feed the first time. However our account got blocked by google soon after we have uploaded the feed. All positions which were incorrect in the data feed we have already corrected. We also got an e-mail of the google automatic support:

 

Dear Google Shopping Merchant,

It has come to our attention that your Merchant Center account ID does not comply with our Google Shopping Policies available at http://www.google.com/merchants/policies.html.

-- Effect on your account

Your Merchant Center account has been suspended and your product listings no longer appear on Google Shopping. Please note that a suspension notification message is also displayed in your Merchant Center account. In addition, related Merchant Center accounts might also get suspended.

-- Policy violations to fix

Your Merchant Center account is in violation of the following policies:

NO ONLINE PURCHASING MEANS

Google Shopping requires websites participating in the program to provide a way for users to purchase the product through an online payment service, directly from the website or through other alternative payment methods such as cash on delivery, invoicing or payment upon collection. Payment and transaction processing, as well as processing of any personal information of the user (such as the address), must be secure (SSL-protected, with a valid SSL certificate).

 

Moreover, we are blocked in the following categories: 

- Search API for Shopping

- Shopping 

 

Can anyone help me to solve the problem so that our account get activated again? Does anyone has any suggestions? 

 

Thx. 

1 Expert replyverified_user

Re: Google Merchant Center - Blocked Account

Community Manager
# 2
Community Manager

Hi Jessica L,

From what you copied into your message, the Merchant Center team did not identify a way for users to buy products/services on your site.

 

"NO ONLINE PURCHASING MEANS

Google Shopping requires websites participating in the program to provide a way for users to purchase the product through an online payment service, directly from the website or through other alternative payment methods such as cash on delivery, invoicing or payment upon collection. Payment and transaction processing, as well as processing of any personal information of the user (such as the address), must be secure (SSL-protected, with a valid SSL certificate)."

 

You also indicated you have been suspended for other reasons, can you be more specific? 

Once you have resolved these issues, you can get back in touch with the AdWords team who will request for your account and feed to be re-reviewed.