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Google Adwords Shopping Account Suspended for "User Safety" Violation

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

After much back and and forth I finally got our reviewer to tell us that we are violating the "Use Safety Policy" with our Google product feed. I can't for the life of me figure out how. Please anyone if you have any ideas I would appreciate it.

URL: faithchristianjewelry.com

3 Expert replyverified_user

Re: Google Adwords Shopping Account Suspended for "User Safety&qu

Google Employee
# 2
Google Employee

Hello Matt,

 

Thank you for posting on our Community forum. After reviewing your website link, I found one possible reason why your website and/or ad may have violated Google's User Safety Policy. On your main page, there appears to be an ad (see screenshot below) with the following text, "Christian decor at the guaranteed lowest prices..."  This may violate the User Safety Policy, specifically the requirements listed below:

 

  • Provide users with accurate information about the risks associated with their product or service.
  • Include links to third-party verification and/or include relevant and easy to find disclaimers when testimonials and endorsements imply that results are typical.

 

My suggestion is to link or show some examples as to why you have the lowest prices (i.e. compared to your competitor, search for prices, etc). You may also want to check on any other ads or claims on your website that are similiar to the one I reported. 

 

Feel free to review the information on our User Safety page to find out "What can I do if my site gets suspended?" and "Request a re-review". Please use this link: https://support.google.com/adwordspolicy/answer/1050602?hl=en

Guaranteed loweset prices.png

Re: Google Adwords Shopping Account Suspended for User Safety

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I noticed several items.

 

  1. The most important was checkout. When I tried to initiate secure checkout to purchase an item, I did not get any indication of security. No SSL, no switch from HTTP to HTTPS and no "green padlock" in the browser bar. I checked anyway, an confirmed that my connection was neither encrypted nor authenticated. The website was not "Identity verified".
  2. Cookies were set for www and without www.
  3. Finally, I clicked on the accept payment icons in the right lower corner of the main landing page of your website, the buttons displaying Visa, MasterCard, Paypal and others. Each was clickable, but was only a "wrapper" with a  sign appended to the URL, which just took me back to the top of the page.

 

I don't know if  2 and 3 are relevant to Google, but I believe that item 1 is. User credit card number and other information used to make a purchase online should be sent encrypted for user safety.

 

* Are you asking about the Google product feed only? You only gave the website, there was no feed.

Re: Google Adwords Shopping Account Suspended for User Safety

[ Edited ]
Top Contributor
# 4
Top Contributor

@ Ellie - I did check the SSL and got a secured (SSL) page upon moving to check out. (I added an item to the cart and proceeded to checkout)

 

My view is that the  issue here is with the quotes from the New Testament Gospels. I think those quotes triggered the bots;

 

I will escalate the case to a Policy specialist;

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Google Adwords Shopping Account Suspended for User Safety

Google Employee
# 5
Google Employee
Moshe,

I didn't see any specific quotes from the NT Gospels when I was reviewing his website.

Re: Google Adwords Shopping Account Suspended for "User Safety&qu

[ Edited ]
Top Contributor
# 6
Top Contributor

has a policy specialist been in contact with you?

 

there does not seem to be a clear and

conspicuous return and refund policy --

if not, that would be a policy violation.

 

also, there seems to be items with a displayed

price of zero -- that is generally not allowed.

 

Re: Google Adwords Shopping Account Suspended for "User Safety&am

Top Contributor
# 7
Top Contributor

@JP:

Here you are examples :

"The Peace Of God Shall Guard Your Hearts and Minds In Christ Jesus (Phil. 4:7)

http://www.faithchristianjewelry.com/mens/christian-rings/silver-rings/black-champagne-guarded

 

 

 “Man Of God: Pursue Righteousness, Godliness, Faith, Love, Perseverance And Gentleness”. Bottom of ring band reads, “Man Of God: Fight The Good Fight Of The Faith In Christ Jesus (1 Tim. 6:6-16)”

 

http://www.faithchristianjewelry.com/mens/christian-rings/silver-rings/industrial-ring-man-of-god

 

 "Put on the full armor of God, to stand firm against the schemes of the devil.”

http://www.faithchristianjewelry.com/mens/christian-rings/silver-rings/cable-ring-armor-of-god

 

There are more on the site....Did not go through all...

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Google Adwords Shopping Account Suspended for "User Safety&am

Top Contributor
# 8
Top Contributor
Hello again;
Google reported that the site should be running OK;
Could you provide screenshots showing the site suspended (Do not include any CID or email)?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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