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Google Adwords Problem - Charged $10,000 for 34 Clicks

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My client spent $10,000 in January on 884 adwords clicks. CTR of 3.5% up from .32%. No leads. We looked at analytics to find only 34 clicks. We found that ads appear fine from admin panel, but live Google search shows ads link to 404 error page. Not getting any help from Google. Worse customer service ever. Who at Google can help with this issue?

 

Google claimed issue is on their end but no one is responding with a resolution. Issue still exists. Ads reset. Ads appear fine from admin  but still route to 404 error pages from live search. Massive loss of business for client. NYC client in major growth mode who will spend over $100,000 annually for many years, possibly more with positive ROI. Right now, client is ready to pull out. Can't believe Google is responding as if our tough luck. Not good for a company with 600 business tenants in 6 midtown locations.Really Google?  

2 Expert replyverified_user

Re: Google Adwords Problem - Charged $10,000 for 34 Clicks

Rising Star
# 2
Rising Star
Let me escalate this problem to Google.

Theresa
Google AdWords Top Contributor
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Re: Google Adwords Problem - Charged $10,000 for 34 Clicks

Google Employee
# 3
Google Employee

Hi Edward, 

 

Thank you for your posting on our Community forum. Since this is an account specific issue, I've asked our AdWords support team to follow-up with you on your issue. Please expect to be contacted by a specialist shortly.