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Understand Google's advertising policies, including ad approval status and account suspension
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Geo Restricted Site

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have an issue with a site that I was hoping someone could help me with. The site streams sport content that is only available in one country and our adwords only targets this country. However, the site has a redirect for users outside of this country to a 'geo restricted' page and as a result the site has been suspended by Google and will not serve ads. The landing page for our ads does not redirect to the geo restricted page, just the other pages on the site for users outside of the country we are targeting.

 

Are there any way we can get around this without making the whole site available to users outside of our target country? Google won't tell us what will be accepted and what won't. 

3 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Leanne C
September 2015

Re: Geo Restricted Site

Top Contributor
# 7
Top Contributor
Leanne;
Google enabled your site. Your campaign should be up and running again.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Re: Geo Restricted Site

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hello Leanne,

 

This is a known issue and happens with several advertisers.

 

However, as per the Destination URL Policy, your ad can't lead to a website that's under construction or that links to an error page that displays a status code beginning with a 4 or a 5 (such as a 405 error).

 

But concerning your issue, it is clearly stated in the Help centre about Destination URL policy.

 

  • Even if your landing page loads successfully for you, it might not be loading properly in other circumstances like in other web browsers or by the AdWords system. Your landing page must work properly for all locations, regardless of where you're targeting your ad. Check your landing page on various browsers and devices to make sure that it always links to a working website.

https://support.google.com/adwordspolicy/answer/6021546?rd=1#027

 

Hope this Helps.

- Prashanth Reniguntala

Re: Geo Restricted Site

Top Contributor
# 3
Top Contributor

Hi Leanne,

 

To me, a workaround can be to create a landing that would be accessible to everyone from all locations. It could be on a subdomain with an exception to the existing Geo redirect rules. The next thing would be to go with exclusively targeting people in that location with advanced location setup. 

 

Not sure, but I think it should work.

 

Thanks
Ratan

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About Me: Community Profile | Ratan Jha INC.
If this or any other post solved your question, do not hesitate to accept it as the solution.

Re: Geo Restricted Site

Top Contributor
# 4
Top Contributor
Hmm.... This is interesting.... Because sites with copyrighted content are always restricted by location.
Did you call customer service?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Geo Restricted Site

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Ratan - the campaigns are already exclusively targeting people in that location.

MosheTLV - Yes, we have talked to customer service. Basically they can't tell us what will and won't be accepted. It has to be submitted for review and then will be accepted or rejected. Basically the issue is that it is 'bad user experience' for the page to lead to a site that redirects to a geo restricted error page, even though none of the traffic we are sending there will get that error.

Re: Geo Restricted Site

Top Contributor
# 6
Top Contributor
@Leanne;
The issue is clear.
Case was escalated to Google asking for a Policy specialist to comment;
I will update as soon as Google replies.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’
Marked as Best Answer.
Solution
Accepted by topic author Leanne C
September 2015

Re: Geo Restricted Site

Top Contributor
# 7
Top Contributor
Leanne;
Google enabled your site. Your campaign should be up and running again.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Geo Restricted Site

[ Edited ]
Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

That is great - Thank you! I guess the only concern I have is that this might happen again... This client has several platforms for streaming content, and we use AdWords advertising for all of them. This was the first time one of the sites was suspended for AdWords advertising, but it would be good to have some kind a reassurance that this won't be an ongoing issue. 

Re: Geo Restricted Site

Google Employee
# 9
Google Employee

Hi Leanne,

 

There's a fairly good chance that this will happen again, unfortunately. We don't have a very good answer for people whose content differs depending on the user's location. We tell people to serve the same content to all users, but that clearly won't work when there are licensing restrictions. The problem is basically that almost all of our crawls happen from US IP addresses, and most of our human reviews (for English anyway) happen from Indian IP addresses. We have top men working on a better solution.  Top Men. (And women.)

 

In the meantime, if your ads get disapproved due to this sort of geo restriction, call support. They're getting pretty used to this, so you'll probably get a fairly quick turnaround on getting the ads approved manually.

 

Laura

Ads Review engineer

Re: Geo Restricted Site

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hi guys,

 

I know that this is an old email chain, but I am having issues again. After this discussion the site was granted an exemption due to the redirect being due to legal restrictions on content and this exemption was granted around 5x as this kept happening. However, the site has been suspended once again, and now Google Support is telling me that there is no exemption, and there never was any exemption or record of any exemption. 

 

Google Support has 'no notes' on any interaction related to this or any exemption granted and are basically suggesting it never happened. Even more suspicious is that email chains that contained emails confirming the exemption and the removal of the site suspension have had these emails removed even though other emails in the chain remain... Dodgy Google.