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GOMC | Account suspension due to violation of Terms & Conditions

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

my adwords account has been suspended. I had created a new account to participate in the Google Online Marketing  challenge 2013 where students run campaigns for a website. $250 were credited by google for running the campaign but after a few hours  i had got an email for account suspension saying that i have violated terms and conditions

 

the name of the website is http://mapmyroof.com 

 

the website had an existing adwords account which was created for the Google Online Marketing challenge 2012. I understand that google allows 1 adword account per advertiser but creating a new adwords account for this contest is a part of the Google Online Marketing contest guidelines. 

 

Can someone throw some light on what terms and condition i have violated?

2 Expert replyverified_user

Re: GOMC | Account suspension due to violation of Terms & Conditio

Top Contributor
# 2
Top Contributor

Hello there;
Please copy / paste here the suspension email received from Google;
Do not include any personal info (e.g. Email, CID...)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: GOMC | Account suspension due to violation of Terms & Conditio

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

below is the mail i had received from google

 

Dear Advertiser,

*** Please do not respond to this system-generated email. ***
 
While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at:https://adwords.google.com/select/tsandcsfinder

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at: http://support.google.com/adwords/bin/answer.py?hl=en&answer=1703646

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form:https://support.google.com/adwords/contact/pf_suspended

Please be aware that we can't process your request unless our Terms and Conditions are met.

Re: GOMC | Account suspension due to violation of Terms & Conditio

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi Moshe,

 

I would also give you some background information

 

1) Adwords account was first created in 2012 as some college students took mapmyroof as a client for google online marketing challenge. The billing address for was a student participant's address as the coupon was credited in their name.

2) subsequently, once the campaign ended, google provide $50 of free adwords coupon more for which a fresh account was again required, so another account was created.

3) In 2013, mapmyroof was again participating in the google online marketing challenge, as it had not used adwords in the last 6 months as per Google Online marketing challenge policy, so it was eligible to participate. I am the owner of the website and a student currently. So, for this year the billing address was my address.

 

We have not yet used credit card to pay for the advertisement till now. The accounts had been created for GOMC challenge  which requires a fresh account with no past spending. So should this violate google's policy of 1 account for each advertisor as the  accounts were created by student participating in google online marketing challenge

Re: GOMC | Account suspension due to violation of Terms & Conditio

Top Contributor Alumni
# 5
Top Contributor Alumni

I strongly suspect that an AdWords account cannot be "reused" for a second GOMC program. You would need a different website, one that has not yet been used.

 

I would also suggest that you post these questions back to your contact team for the GOMC instead of to this forum. Not only are they going to be more familiar with their own rules than we are, this might be the kind of feedback they need to help them clarify the program guidelines.


Theresa
Google AdWords Top Contributor
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Re: GOMC | Account suspension due to violation of Terms & Conditio

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

thanks for the information Theresa

 

 Since the account is currently suspended. I am not sure who is actually suspended, the person whose billing address is mentioned in the account or the website itself is suspended. Can you guide me through this

 

 

Re: GOMC | Account suspension due to violation of Terms & Conditio

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Also, as the mail says that the terms and conditions have been violated, can you please have a look at the website http://mapmyroof.com and let me know what could be the reason probably

 

The homepage uses a screenshot of a map but the screenshot of the map has been taken from http://www.openstreetmap.org/ , so its should not violate the terms and conditions

Marked as Best Answer.
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Accepted by MosheTLV (Top Contributor)
September 2015

Re: GOMC | Account suspension due to violation of Terms & Conditio

Top Contributor Alumni
# 8
Top Contributor Alumni

Accounts are suspended by Google.

 

I'm not certain that policy you might have violated. Once again, let me strongly suggest that you contact the Google staff who manage this program--it's highly likely that the program has its own set of policies.


Theresa
Google AdWords Top Contributor
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