AdWords
2.3K members online now
2.3K members online now
Understand Google's advertising policies, including ad approval status and account suspension
Guide Me
star_border
Reply

Feeds rejected but no reason explained

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I got this reply from google after i submit my feed

 

///google mail content started////

Hello,

Thank you for your interest in Google Shopping. After reviewing your account or product listing, our specialists have found that it does not meet our current Google Shopping policy guidelines.

Your account or product listing is currently not running because Google Shopping requires that merchants provide transparency into the product that's being promoted. Google also requires that merchants set realistic expectations about what their products can do for their users. 

For more information on our User Safety policy, please see: http://support.google.com/merchants/bin/answer.py?answer=2768342

If you wish to continue promoting your product with us, please ensure that you are compliant with our policies. Once the necessary changes to be compliant have been made, please contact us via the Merchant Centerhttp://support.google.com/merchants/bin/request.py?contact_type=contact_policy
and we will re-review your product listings.

Thank you for your cooperation, and we apologize for any inconvenience this may cause.
--------------------------------------
To review our Google Shopping Policies, please see: http://support.google.com/merchants/bin/answer.py?answer=188484

As noted in our Terms and Conditions, Google reserves the right to refuse product listings when deemed necessary:http://www.google.com/intl/en/policies/terms/

Sincerely,

The Google Shopping Team

 

///google mail content end////

 

The above response doesn't clarify particular problem with my account or my feed that result disapproval.

MY QUESTION IS:

What is the exact problem that to be corrected or solved?

 

I was receiving calls from Adwords team to submit money in adwords account but as I submit money in adwords account they didn't even reply my email about this feed problem. Adwords is waste for me until my feeds get accepted as I want to run Product display ads only.

Well my feed URL is http://www.store333.com/googlebase.xml and I am even ready to make spreadsheet for products feed if there is any problem with my xml feed.

1 Expert replyverified_user

Re: Feeds rejected but no reason explained

Google Employee
# 2
Google Employee

Hi RK,

 

It sounds like you could benefit from Coco's post about Shopping Feed disapproval. Have you tried contacting the Merchant team directly via the Contact Us button on their help center? They will be able to provide you with more specifics. 

 

Let us know if you have any other questions. 

Hannah

Re: Feeds rejected but no reason explained

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks Hannah for your reply,

 

Now I have made another merchant account using different email "email2@gmail.com" address and its feeds are approved, can I link this merchant account to my previous adwords account "email1@gmail.com" (which's feeds was disapproved). I have credited money in my email1@gmail.com's adwords account. So how can I link these two accounts. If would be great help if you attach a link to any tutorial or guide that explain whole procedure.

Thanks..

 

Marked as Best Answer.
Solution
Accepted by topic author rk j
September 2015

Re: Feeds rejected but no reason explained

Google Employee
# 4
Google Employee

Hi Vishal!

 

Great to hear that your feed is approved! Here's what you'll need to do to get your PLAs running: 

 

  1. Link to Merchant Center: You can have multiple Merchant Center accounts linked to an AdWords account so follow the simple steps here to get the email1@gmail.com AdWords account linked to the email2@gmail.com Merchant Center account. 
  2. Have one email address manage everything: If you want to get email1@gmail.com to be an admin on the Merchant Center account (so you have everything in one place) follow these steps

I had to draw out a diagram for myself to make sense of this one so I hope I was able to simply it for you!

Please let us know if you have any more questions about it.

 

Hannah