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Double serving / triple serving violation on adwords

[ Edited ]
Follower ✭ ✭ ☆
# 1
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Hi everyone,

 

I keep seeing a company that seems to be double serving adverts - they are taking the top 3 adwords spots which clearly isn't fair on advertisers.

 

I've included some screen grabs below.

 

Here you can see the company taking all three top advertising spots:

http://s762.photobucket.com/user/lilybmay/media/tripserve1_zps613d3983.jpg.html?sort=3&o=4

 

Below you can see all three sites share common ownership - same address, company name, license numbers in their footers. The second link shows that all are run by the same firm..

 

http://s762.photobucket.com/user/lilybmay/media/tripserve2_zpscac46b49.jpg.html?sort=3&o=3

http://s762.photobucket.com/user/lilybmay/media/tripserve5_zpsd67f7b3e.jpg.html?sort=3&o=0

Here you can see two sites share the same logo and offer the same service and the sites all refer to each other as its "sister sites" on their blog and FB page:

 

http://s762.photobucket.com/user/lilybmay/media/tripserve3_zps24ea8b46.jpg.html?sort=3&o=2

http://i762.photobucket.com/albums/xx267/lilybmay/tripserve4_zpsd789cb9d.jpg

All three sites offer loan products of between 10 - 12 months. All have common ownership and share addresses so customer support experience is likely to be the same. Two of the sites even share the same phone numbers, email addresses, brand/logo and offer the same product on both sites. They cross link all three sites and call themselves sister sites. Also the websites look the same - check them on a cellular device - they are all an identical format.

 

I'm sure I'm not imagining this - does this look like a classic double serving problem and if so would Google be keen to fix the issue?

 

Many Thanks

 

Lily B

 

 

3 Expert replyverified_user

Re: Double serving / triple serving violation on adwords

Top Contributor
# 2
Top Contributor

Hi Lily,

 

I'll pass this info alone and see if we can get someone to take a look at this. Thank you for providing all the needed info as well.

 

In the meantime, you can always submit this information directly via the Feedback Form here:  https://support.google.com/adwords/contact/feedback

 

-Tommy

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

Re: Double serving / triple serving violation on adwords

Follower ✭ ✭ ☆
# 3
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Hi Tommy,

You passing that on for me is huge - thank you!! I'm sure the TC's like yourself manage to get these issues in front of the right people which really helps us little guysSmiley Happy

I could double serve but don't because it ruins it for everyone, so to see a company like this triple serve for weeks without being caught really frustrates me. Hopefully, by posting this info on such a public forum it lets others see that double serving is a huge problem.

Do Google normally get back to you guys about cases like this? I'm sure I read that they replied directly to @MosheTLV about a double serving issue which I thought was fantastic?

Thanks again - you're a star

Lily B

Re: Double serving / triple serving violation on adwords

Top Contributor
# 4
Top Contributor
Any issue escalated by a Top Contributor is addressed by a specialist in the field. We communicate the answer back to you;
Tommy has escalated your case. Please be patient. It may take some time.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Double serving / triple serving violation on adwords

Follower ✭ ✭ ☆
# 5
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Thanks @PPCBossman and @MosheTLV - feedback like that is really helpful in situations like this.

I really appreciate the help - thank you,

Lily B

Re: Double serving / triple serving violation on adwords

[ Edited ]
Follower ✭ ✭ ☆
# 6
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Hi Tommy @PPCBossman - I hope you're having a great week.

I know its only a few days since you bought this to Google's attention but I was wondering how long a triple serving investigation might take?

@MosheTLVmentioned the the need to be patient but I thought I'd ask, just to see if the investigation is already under way. You can imagine the frustration of having three sites killing your PPC campaigns like this - its making life very difficult and is really upsetting.

Many thanks again for your help with this,

Lily B

Re: Double serving / triple serving violation on adwords

Top Contributor
# 7
Top Contributor
No reply yet from Google. We have no control over the process within Google, so you'll have to wait. Experience shows that these cases take time
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Double serving / triple serving violation on adwords

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hello all

See google and Iyogi Scam !! with Proof !!!


I want someone from google to reply
https://www.en.adwords-community.com/t5/Ad-Approvals-and-Advertising/Why-they-are-able-to-run-adword...

Re: Double serving / triple serving violation on adwords

Follower ✭ ✭ ☆
# 9
Follower ✭ ✭ ☆

Hi @PPCBossman and @MosheTLV

 

I hope you both had a great weekend,

 

I wanted to add to the double / triple serving case if possible, as over the weekend one of the sites involved has added further proof of double serving to their PPC landing page.

 

Their PPC landing page now says in huge writing - "Site 2 is an official product of Site 1" which is clearly done so that customers link the two sites together - especially as both sites advertise the same product.

 

Check the screen grab below.

 

http://s762.photobucket.com/user/lilybmay/media/tripserve4_zps1237031d.jpg.html?filters[user]=137813...

 

 

Its a naughty case, three sites, all offer flexible loans, all share the same address, all owned by the same company, 2 even share customer service phone numbers. I even telephoned all three sites this morning to see how they were answered and the customer service greeting for each company is even recorded by the same woman!

 

Hopefully Google will find this new info useful.

 

These are the adwords double serving ad links in case they are also helpful.

 

http://www.google.co.uk/aclk?sa=l&ai=Cf5yAEwRlUtqnD5Og0AX2tYDYAbeol6cD_97L8GnWy7fgAwgAEAEoA1CUndjKBm...

 

http://www.google.co.uk/aclk?sa=l&ai=Cvs2MEwRlUtqnD5Og0AX2tYDYAZGwxK8EkfbxzWja2p6HAggAEAIoA1Dsy63pBm...

 

http://www.google.co.uk/aclk?sa=l&ai=CYuNoEwRlUtqnD5Og0AX2tYDYAfSB9u4FrIX30IMBvfqh3B4QAygIUPX_kuwGYL...

 

Thanks again for all your help,

 

Lily B

 

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Double serving / triple serving violation on adwords

Google Employee
# 10
Google Employee
Hi all!

Thanks for bringing this to our attention. Moshe has sent this to us and our team are investigating the issue. Rest assured that we will look into the case carefully and action as necessary.

Thanks!
Ly