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Double Serving Violation -- Please Investigate

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,


We haven't been running ads for sometime, but I have noticed that one of our competitors is running the same ads under different AdWords accounts.  I want to report this double serving (okay, actually triple serving...) violation:

 

Here are the URLs used:


http://www.safedogcollars.com/
http://www.dogedcollars.com/
http://www.alphadogcollars.com/

 

Here are screenshots of the duplicate copy sites:

https://i.imgsafe.org/c91be66.jpg
https://i.imgsafe.org/d051149.jpg
https://i.imgsafe.org/d7b0722.jpg


They target the same keywords, have the same design, and I am sure trace back to similiar login IP addresses. Way back in 2013, they use to just run DogEdCollars.

 

Here are two screenshots of them double serving their website:
https://i.imgsafe.org/d46fbdf.jpg
https://i.imgsafe.org/c869ead.jpg

 

Could you please look in to this?  It appears awfully unfair they can get so much search real estate.

1 Expert replyverified_user

Re: Double Serving Violation -- Please Investigate

[ Edited ]
Top Contributor
# 2
Top Contributor

the form to report an unfair-advantage
policy violation is currently here --
https://support.google.com/adwords/troubleshooter/4578507#ts=4578511

google requires the ad link locations

(aclk url's) for a proper investigation.

see also
https://support.google.com/adwords/answer/176378

Re: Double Serving Violation -- Please Investigate

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I have contacted Google Adwords numerous times over the past 6 months about competitors double and triple serving ads with no success. I used the from mentioned three times, had a online chat and phone call and nothing is done. I have been with Adwords going back 14 years to when it was called Overture. Spending over 1.5 million dollars on ads and I am ready to move on. Here is an example of what Adwords turns a blind eye to. We are located in Florida and everyone there is click happy.

This first company dentalplans.com is showing four ads at the same time for the same keywords. If you view the sites, they even say "brought to you by Dentalplans.com". If you run a WHOIS for each domain, they all have the same company "dentalplans.com, address and contact info"

https://www.google.com/#q=dental+insurance

1. Low Cost Dental Plans‎
www.dentalplans.com/DentalInsurance‎
Plans Start at $7/month. Use Your
Plan Immediately - Save 10% to 60%
2. Aetna Dental Offers‎
aetnadentaloffers.com/DentalInsurance‎
Aetna Dental Offers Can Help Save
You 10% to 50% At The Dentist!
3. Cigna Dental Plans‎
www.cignadentalplans.com/‎
The Popular Alternative to Dental
Insurance. Join & Save Up To 60%!

Top Dental Plans‎
Adwww.lowermydentalbills.com/DentalIns‎
Get Covered By Trusted Providers & Save Big With Our Top Dental Plans
No Caps or Restrictions • No Waiting Periods • 20% Off + 1 Month Free
• Find A Dentist
• Contact Us
• Shop Dental Savings Plans
• 20% Off Sale

Here is another one company double serving with the same keywords.

Top Dental Plans - $99/yr‎
Adwww.1dental.com/DentalPlans‎
Save 20-60% - Compare to Insurance. Keep Your Smile Healthy - Join Now!

$99/yr Aetna Dental Plan - AetnaDental99Dollars.com‎
Adwww.aetnadental99dollars.com/Aetna‎
Smart Dental Insurance Alternative! Sign Up for Unlimited Dental Saving

This has been going on for years with other companies and now with the new single search column, it shuts the other advertisers down. Good luck.

Re: Double Serving Violation -- Please Investigate

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆
This does not look like an instance of double serving. Each domain is a unique domain name and resolves to a different URL.

In the examples you gave for the dog sites and the dental sites, they are all different domains.

If I have 3 different companies on different domains that sell the same product I can in fact have 3 different ads showing on Adwords and be fully compliant.

Re: Double Serving Violation -- Please Investigate

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
On the dental sites, below is the domain information. the first four sites are owned by DentalPlans.com and all of the contact information is identical. You cannot deny they are different companies. If you go to the sites, you will even see where it reads "Brought to you by dentalplans.com"

Domain Name: DENTALPLANS.COM
Registry Domain ID: 4182263_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.networksolutions.com
Registrar URL: http://networksolutions.com
Updated Date: 2015-07-05T21:43:17Z
Creation Date: 1996-07-06T04:00:00Z
Registrar Registration Expiration Date: 2025-07-05T04:00:00Z
Registrar: NETWORK SOLUTIONS, LLC.
Registrar IANA ID: 2
Registrar Abuse Contact Email: abuse@web.com
Registrar Abuse Contact Phone: +1.8003337680
Reseller:
Domain Status: clientTransferProhibited https://www.icann.org/epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: DentalPlans.com, Inc.
Registrant Organization: DentalPlans.com, Inc.
Registrant Street: 8100 SW 10th Street
Registrant City: Plantation
Registrant State/Province: FL
Registrant Postal Code: 33324
Registrant Country: US
Registrant Phone:
Registrant Phone Ext:
Registrant Fax: +1.231231234
Registrant Fax Ext:
Registrant Email: george@DENTALPLANS.COM
Registry Admin ID:
Admin Name: Desk, Help H.
Admin Organization: DentalPlans.com, Inc.
Admin Street: 8100 SW 10th Street
Admin City: Plantation
Admin State/Province: FL
Admin Postal Code: 33324
Admin Country: US
Admin Phone: +1.9546682161
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: helpdesk@DENTALPLANS.COM
Registry Tech ID:
Tech Name: Desk, Help H.
Tech Organization: DentalPlans.com, Inc.
Tech Street: 8100 SW 10th Street
Tech City: Plantation
Tech State/Province: FL
Tech Postal Code: 33324
Tech Country: US
Tech Phone: +1.9546682161
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: helpdesk@DENTALPLANS.COM
Name Server: PDNS07.DOMAINCONTROL.COM
Name Server: PDNS08.DOMAINCONTROL.COM
DNSSEC: Unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of whois database: Fri, 11 Mar 2016 01:33:43 GMT <<<


Domain Name: CIGNADENTALPLANS.COM
Registry Domain ID: 115177594_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2015-10-05T13:44:23Z
Creation Date: 2004-03-25T22:43:33Z
Registrar Registration Expiration Date: 2017-03-25T21:43:33Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID: Not Available From Registry
Registrant Name: Roger Pla
Registrant Organization: Dentalplans
Registrant Street: 8100 SW 10th St Suite 2000
Registrant City: Plantation
Registrant State/Province: Florida
Registrant Postal Code: 33324
Registrant Country: US
Registrant Phone: +1.9549231487
Registrant Phone Ext:
Registrant Fax: +1.9549232694
Registrant Fax Ext:
Registrant Email: tech@dentalplans.com
Registry Admin ID: Not Available From Registry
Admin Name: Roger Pla
Admin Organization: Dentalplans
Admin Street: 8100 SW 10th St Suite 2000
Admin City: Plantation
Admin State/Province: Florida
Admin Postal Code: 33324
Admin Country: US
Admin Phone: +1.9549231487
Admin Phone Ext:
Admin Fax: +1.9549232694
Admin Fax Ext:
Admin Email: tech@dentalplans.com
Registry Tech ID: Not Available From Registry
Tech Name: Roger Pla
Tech Organization: Dentalplans
Tech Street: 8100 SW 10th St Suite 2000
Tech City: Plantation
Tech State/Province: Florida
Tech Postal Code: 33324
Tech Country: US
Tech Phone: +1.9549231487
Tech Phone Ext:
Tech Fax: +1.9549232694
Tech Fax Ext:
Tech Email: tech@dentalplans.com
Name Server: NS0.NS.ENDLAYER.NET
Name Server: NS1.NS.ENDLAYER.NET
Name Server: NS2.NS.ENDLAYER.NET
Name Server: NS3.NS.ENDLAYER.NET
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2016-03-11T01:00:00Z <<<

Domain Name: LOWERMYDENTALBILLS.COM
Registry Domain ID: 870567631_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2015-10-05T14:21:27Z
Creation Date: 2007-03-12T20:41:34Z
Registrar Registration Expiration Date: 2017-03-12T20:41:34Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID: Not Available From Registry
Registrant Name: Roger Pla
Registrant Organization: Dentalplans
Registrant Street: 8100 SW 10th St Suite 2000
Registrant City: Plantation
Registrant State/Province: Florida
Registrant Postal Code: 33324
Registrant Country: US
Registrant Phone: +1.9549231487
Registrant Phone Ext:
Registrant Fax: +1.9549232694
Registrant Fax Ext:
Registrant Email: tech@dentalplans.com
Registry Admin ID: Not Available From Registry
Admin Name: Roger Pla
Admin Organization: Dentalplans
Admin Street: 8100 SW 10th St Suite 2000
Admin City: Plantation
Admin State/Province: Florida
Admin Postal Code: 33324
Admin Country: US
Admin Phone: +1.9549231487
Admin Phone Ext:
Admin Fax: +1.9549232694
Admin Fax Ext:
Admin Email: tech@dentalplans.com
Registry Tech ID: Not Available From Registry
Tech Name: Roger Pla
Tech Organization: Dentalplans
Tech Street: 8100 SW 10th St Suite 2000
Tech City: Plantation
Tech State/Province: Florida
Tech Postal Code: 33324
Tech Country: US
Tech Phone: +1.9549231487
Tech Phone Ext:
Tech Fax: +1.9549232694
Tech Fax Ext:
Tech Email: tech@dentalplans.com
Name Server: NS0.NS.ENDLAYER.NET
Name Server: NS1.NS.ENDLAYER.NET
Name Server: NS2.NS.ENDLAYER.NET
Name Server: NS3.NS.ENDLAYER.NET
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2016-03-11T01:00:00Z <<<

Domain Name: AETNADENTALOFFERS.COM
Registry Domain ID: 1924587528_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2015-04-29T21:46:13Z
Creation Date: 2015-04-29T21:46:13Z
Registrar Registration Expiration Date: 2016-04-29T21:46:13Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID: Not Available From Registry
Registrant Name: IT DEPT
Registrant Organization: Dentalplans.com
Registrant Street: 8100 SW 10th Street
Registrant Street: Suite 2000
Registrant City: Plantation
Registrant State/Province: Florida
Registrant Postal Code: 33324
Registrant Country: US
Registrant Phone: +1.9549231487
Registrant Phone Ext:
Registrant Fax: +1.9549232694
Registrant Fax Ext:
Registrant Email: tech@dentalplans.com
Registry Admin ID: Not Available From Registry
Admin Name: IT DEPT
Admin Organization: Dentalplans.com
Admin Street: 8100 SW 10th Street
Admin Street: Suite 2000
Admin City: Plantation
Admin State/Province: Florida
Admin Postal Code: 33324
Admin Country: US
Admin Phone: +1.9549231487
Admin Phone Ext:
Admin Fax: +1.9549232694
Admin Fax Ext:
Admin Email: tech@dentalplans.com
Registry Tech ID: Not Available From Registry
Tech Name: IT DEPT
Tech Organization: Dentalplans.com
Tech Street: 8100 SW 10th Street
Tech Street: Suite 2000
Tech City: Plantation
Tech State/Province: Florida
Tech Postal Code: 33324
Tech Country: US
Tech Phone: +1.9549231487
Tech Phone Ext:
Tech Fax: +1.9549232694
Tech Fax Ext:
Tech Email: tech@dentalplans.com
Name Server: NS0.NS.ENDLAYER.NET
Name Server: NS1.NS.ENDLAYER.NET
Name Server: NS2.NS.ENDLAYER.NET
Name Server: NS3.NS.ENDLAYER.NET
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2016-03-11T01:00:00Z <<<


Below is the other company that is double serving. The company is: Qualbe Marketing Group, LLC

Domain Name: 1DENTAL.COM
Registry Domain ID: 100522974_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2012-07-20T19:52:20Z
Creation Date: 2003-07-14T19:43:27Z
Registrar Registration Expiration Date: 2016-07-14T19:43:27Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID: Not Available From Registry
Registrant Name: Qualbe Marketing Group, LLC
Registrant Organization:
Registrant Street: 2501 Parkview Drive, Suite 210
Registrant City: Fort Worth
Registrant State/Province: Texas
Registrant Postal Code: 76102
Registrant Country: us
Registrant Phone: +1.8175090136
Registrant Phone Ext:
Registrant Fax: +1.8173778826
Registrant Fax Ext:
Registrant Email: domains@qualbe.com
Registry Admin ID: Not Available From Registry
Admin Name: Qualbe Hostmaster
Admin Organization: Qualbe Marketing Group, LLC
Admin Street: 2501 Parkview Drive, Suite 210
Admin City: Fort Worth
Admin State/Province: Texas
Admin Postal Code: 76102
Admin Country: us
Admin Phone: +1.8175090136
Admin Phone Ext:
Admin Fax: +1.8173778826
Admin Fax Ext:
Admin Email: domains_admin_contact@qualbe.com
Registry Tech ID: Not Available From Registry
Tech Name: Qualbe Hostmaster
Tech Organization: Qualbe Marketing Group, LLC
Tech Street: 2501 Parkview Drive, Suite 210
Tech City: Fort Worth
Tech State/Province: Texas
Tech Postal Code: 76102
Tech Country: us
Tech Phone: +1.8175090136
Tech Phone Ext:
Tech Fax: +1.8173778826
Tech Fax Ext:
Tech Email: domains_tech_contact@qualbe.com
Name Server: NS-1952.AWSDNS-52.CO.UK
Name Server: NS-1032.AWSDNS-01.ORG
Name Server: NS-158.AWSDNS-19.COM
Name Server: NS-895.AWSDNS-47.NET
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2016-03-11T01:00:00Z <<<

The other site that they own and double serve is: Aetnadental99dollars.com which is also owned by the same company Qualbe Marketing Group, LLC. They have the WHOIS information private through GoDaddy.com but there is still information online that links the two sites as the same company.


Aetnadental99dollars.com is a 1 month old domain, situated in United States. The domain is linked to the IP address 184.168.221.51 which is provided by the hosting company Go Daddy.
It was registered by Randy Meinen . The site is owned by Qualbe Marketing Group, LLC. Registration details show that it was registered on 29 Jan 2016 through Go Daddy and will expire on 29 Jan 2017.
The site returns a status code of 200. The site is being served through Microsoft-IIS/7.5.

Re: Double Serving Violation -- Please Investigate

Follower ✭ ☆ ☆
# 6
Follower ✭ ☆ ☆
Dentalplans.com has an affiliate program. These other sites could be affiliates running..

Honestly it's not worth your time trying to stop double serving even if a case can be made for it. Focus on your QS and negative keywords as well as your conversion funnel. Time spent there will get you far better returns then trying to spin the wheels policing Adwords.

Not the answer you wanted to hear but IMO it's the right course of action. Pick and choose the battles you can win.

Re: Double Serving Violation -- Please Investigate

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Jacob E, Dentalplans.com is their own affiliate. Plus, they don't
register sites for their affiliates. If you took the time to look at the
registration information for these sites, they are duplicates and they are
all by Dentalplans.com. They violate the TOS for double serving ads. So,
what you are saying is, it's not big deal that they take 3 or 4 of the 7
ads listed on the first page of search results for the same product or
sandwich my client to drive up the bids? My client will take it to the next
level.

Re: Double Serving Violation -- Please Investigate

Follower ✭ ☆ ☆
# 8
Follower ✭ ☆ ☆
You are absolutely free to explore all your options. As stated I feel time is better spent elsewhere.

Here is an older article on the subject I read a few years back when I had a client in a smaller local places doing the same thing. In the end focusing on better ads and quality score along with optimization won out for us.

http://searchengineland.com/double-serving-myth-one-company-monopolize-ppc-ad-results-174330