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Understand Google's advertising policies, including ad approval status and account suspension
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Disapproved or invalid

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I am from the UK and sell domestic appliance spare parts. In 2 years all of my parts have been approved.

I have just added the brands Cannon, Samsung and LG washing machine parts and they have been disapproved. I have asked for a manual review and still the same.

Cannon is with a nn and is part of the Hotpoint brand,  the brand i think Google is mixing it up with is something like Canon printers, ink etc.

I thought information for these,  like barcode was not for the category appliance parts and they should be approved like all my other brands.

A washing machine pump for example comes under a group of 4 brands Ariston, Cannon, Creda and Indesit. 

Under 3 brands its been approved but Cannon has been disapproved.

So please what do i do.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Tracy B
September 2015

Re: Disapproved or invalid

Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆
ok you mean as in spelling Cannon and Canon they are mixing. I think you need to consult with Google merchant centre support:
https://support.google.com/merchants/contact/pre_chat_survey?hl=en&cfnti=escalationflow.chat&cft=1&v...

Ana

View solution in original post

Re: Disapproved or invalid

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆
Hello Tracy,

You can get the better solution ny reading the below article:
https://support.google.com/adwordspolicy/answer/6118?hl=en

Ana

Re: Disapproved or invalid

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Sorry but Google has disallowed my product feed item because of the brand Cannon.
This is because i have not added GTIN.
This is only required in the Uk for the brand Canon which is a totally different brand.

Re: Disapproved or invalid

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆
Ok... now i get i was suffering for same problem:

You need to add GTIN value for each product you are selling, like in US GTIN is 11 digit number, you can do it in back end with the help of developer or you can add it manually from Big Commerce. After that it will make your feed approve. GTIN is for the individual product you are selling not for the brand. If you are selling say samsung machine any part you have to add the gtin value of that part not for the brand one.

Hope you get that!

You can visit below link for more explanation:
https://support.google.com/merchants/answer/6219078?hl=en&ref_topic=6244294&vid=1-635785843959019795...

Ana

Re: Disapproved or invalid

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Yes i understand that, but in the UK the GTIN is not required for Cannon.
The list of products Google has for the UK does not include any of my parts apart from LG and Samsung. I have about 70 brands and they are allowed without the GTIN.
Cannon is being mixed up with Canon.
Marked as Best Answer.
Solution
Accepted by topic author Tracy B
September 2015

Re: Disapproved or invalid

Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆
ok you mean as in spelling Cannon and Canon they are mixing. I think you need to consult with Google merchant centre support:
https://support.google.com/merchants/contact/pre_chat_survey?hl=en&cfnti=escalationflow.chat&cft=1&v...

Ana

Re: Disapproved or invalid

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thank you for your help

Re: Disapproved or invalid

Explorer ✭ ✭ ☆
# 8
Explorer ✭ ✭ ☆
Your Welcome, Hope you get your solution there.

Cheers!