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Understand Google's advertising policies, including ad approval status and account suspension
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Disapproved help please

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I have run a lot of adwords over the years and never had any problem. I have a new campaign set up that is dissabled and I cant get it back. The url I am advertising is KoalaCash.com.au.

 

We have read through all policy and believe our website is compliant. We have tried everything and submitted tickets to support but havent heard anything back.

 

Below is a copy of the email from Adwords. Anything you can do to help would be greatly appreciated.

 

We wanted to alert you that one or more of your ads or keywords have been disapproved. Unfortunately, we won't be able to show your ads on Google, our search partners, or on Display Network placements until you edit your ads or keywords to make them compliant with our policies.

 

If this is an error, we want to get your ads back up and running as quickly as possible, and your Google team is here to help. Below you'll find the reason why your ads or keywords have been disapproved. At the end of this email, you'll find a Problem Report that includes details about which ads or keywords have been disapproved and what you can do to fix them (if possible).

 

====================

Disapproval Reason

====================

Site Policy: We've determined that your site doesn't comply with our site policies. Because of this, any ads promoting this site have been disapproved.

 

For more information about suspended sites, please see:

http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=190447&utm_source=google&utm_medium=...

--------------------

 

Repeated violations of our Advertising Policies may result in a suspension of your AdWords account, so it's important to address any issues as soon as possible by reviewing our policies. You can review our Advertising Policies

at: 

http://support.google.com/adwordspolicy?utm_source=google&utm_medium=cm&utm_campaign=awpv.

 

This message was sent from a notification-only email address that doesn’t accept incoming email. If you have questions about our policies, please contact us through the AdWords Help Center at http://support.google.com/adwords/bin/request.py?contact_type=approvals&utm_source=google&utm_medium....

 

Sincerely,

The Google AdWords Team

 

 

====================

Problem Report

====================

AdWords account number: 761-492-6306

 

----------------------------------------------

Campaign: 'PDL-AUS,' Ad Group: 'Payday Loan'

----------------------------------------------

 

Ad Text:

 

Payday Loans Fast

Payday Loans in Australia

Onscreen Decision Fast/East Signup

koalacash.com.au

 

Ad Status: Disapproved

Ad Issue(s): Site Policy

~~~~~~~~~

Ad Text:

 

Australia Payday Loans

Payday Loans in Australia

Onscreen Decision Fast/East Signup

koalacash.com.au

 

Ad Status: Disapproved

Ad Issue(s): Site Policy

1 Expert replyverified_user

Re: Disapproved help please

Top Contributor
# 2
Top Contributor
Hello;
Your site violates the "financial services" section of the policy.
Fix your site and resubmit using this link:
https://support.google.com/adwords/answer/3441482?hl=en&rd=1
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Disapproved help please

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for the lightning fast response. We have an ssl on out website however I believe the person setting up the ads used the unsecured http://. We are updating, hopefully this will fix the problem. Thanks again for your help.

Re: Disapproved help please

Top Contributor
# 4
Top Contributor
Please review all sections of the Policy, especially the requirements for short terms loans;
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’