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Understand Google's advertising policies, including ad approval status and account suspension
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Disapproved Phone number

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

      My ad is running from more than 1 week. and I am using "Call Extension".

Till now I have been receiving a good from this extension. But after 1 week my Phone(mobile)

number is Disapproved. And Adwords is not giving any reason for that or to solve the issue, if there is.

 

Please someone guide me on this.

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Accepted by topic author Mohsin A
1w

Disapproved Phone number

Top Contributor
# 2
Top Contributor

All Replies
Marked as Best Answer.
Solution
Accepted by topic author Mohsin A
1w

Disapproved Phone number

Top Contributor
# 2
Top Contributor

Please review the policy about unacceptable phone numbers;

https://support.google.com/adwordspolicy/answer/1054212

Disapproved Phone number

Top Contributor
# 3
Top Contributor

As @MosheTLV points out, there are two reasons why the number may have been disapproved - the most likely is that it failed to verify - is the number used on the website? It needs to be...

 

Otherwise, it may violate one or more of the related policies - check the link given and see if you comply with all the requirements.

 

Google check occasionally so it may be that the number was working for a while, but then was checked and disapproved.

Disapproved Phone number

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks @MosheTLV for your help. I checked the policy and gone through all. 

My ad is pointing to a Facebook page where the exact number is mentioned in the number section. 

Disapproved Phone number

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks @stickleback for your response. I am running an ad pointing to facebook page where number is mentioned. Will that help google to verify the number. 

 

I have already Resubmit the extension.

Disapproved Phone number

[ Edited ]
Top Contributor
# 6
Top Contributor

Please not that there are types of numbers not allowed. The number must be  a local or a mobile number within the country targeted. You cannot use a toll number / a premium number.

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Disapproved Phone number

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

@MosheTLV Thanks alot for your timely response. 

 

Yes, I noted all you mentioned and the issue is resolve and getting response on the extension again. 

 

Thanks a million

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MosheTLV