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Understand Google's advertising policies, including ad approval status and account suspension
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Disapproved Ads - is Glutamine the culprit?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi There

 

We are having troubles with our ads being disapproved after running unchanged for a few years now.

We are a Health Food Store and only sell products which are legal in Australia and we are careful with the claims we make on our website.  We have removed several products that Google have disapproved, including anything on the "banned substance" list.  The one word which is possibly tripping us up is Glutamine, we do not use this word in any of our advertising, but we do sell products which contain this ingredient (perfectly legal and mainstream).  

I can not see Glutamine listed on any of the banned substance lists, but have been told by a Google consultant that it is banned.  Can anyone shed any light on this for me please?  Is this the reason our ads are being rejected?  Is there any way around this?

Many products in our store contain this as an ingredient and it's just not viable to remove all these (harmless) products.  I would appreciate any advice.  

Thank you!  

 

ETA - To clarify, this is the message we're getting:

Ad status: Disapproved
Ad Issue(s): [Healthcare and medicines] Unapproved Pharmaceuticals and Supplements

 

We do not require Pharmaceutical Certification in Australia, we do not sell pharmaceutical products.....

1 Expert replyverified_user

Re: Disapproved Ads - is Glutamine the culprit?

Top Contributor
# 2
Top Contributor

@Vitamin S; ;

My experience: there shouldn't be an issue with Glutamine as a food supplement;

What is disapproved? The ads, or is  the site   suspended?

Please  share the website URL.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Disapproved Ads - is Glutamine the culprit?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi MosheTLV
Thanks for your reply. 12 ads disapproved, site not suspended....
www.vitaminshoponline.com.au
None of the ads in question make mention of any "banned substances".....

Re: Disapproved Ads - is Glutamine the culprit?

Top Contributor
# 4
Top Contributor

@Vitamin S;I looked briefly at your site. (As much  time as I can allocate as a volunteer)

There are several issues here:

Based on my experience the main issue  is the claims made:

for example:

>>>Shown to play a vital role in reducing body fat and increasing muscle tone according to human clinical studies, and laboratory testing"

And 

>>"Practical way to help reduce body fat and improve long-term health prospects".

And many others on the site.

 

Furthermore, your site has other violations (e.g. Non SSl pages when collecting personal information)

Bottom line, my view,  this site has to be revamped, and fixed for both content and structure,

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Disapproved Ads - is Glutamine the culprit?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Glutamine is banned for sure. Even though it is perfectly harmless according to the european and us law like FDA. Google has its own regulations.

Disapproved Ads - is Glutamine the culprit?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi there, 

I undderstand that this thread is a bit old but did you managed to fix this issue? We're a similar brand to you I believe: https://morlife.com

Disapproved Ads - is Glutamine the culprit?

Top Contributor
# 7
Top Contributor

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