AdWords
4.2K members online now
4.2K members online now
Understand Google's advertising policies, including ad approval status and account suspension
Guide Me
star_border
Reply

Disapproval Reason

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dear all 

I am facing to an unusual reason of disapproval. although I am not using any symbols is my advert, it is saying that i am using it.
the only thing is my language is "Persian" so the phonetics are different. but i am sure that there are other companies that are using the same language in their ads.
My application is already register in Google Play,

https://play.google.com/store/apps/details?id=cab.snapp.passenger&hl=en_GB

could anyone help me to solve this problem?

 

many thanks

Negi

 

Re: Disapproval Reason

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

@negar h

 

Persian is not a supported language. You can target Persian speakers, but you cannot use it in an ad.  Arabic is a supported language. Is it possible for you to use it instead?   

Here is the official list of supported languages: https://support.google.com/adwords/answer/6333734

Re: Disapproval Reason

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Dear David

thank you so much for your reply. I have used the Arabic language instead, but it didn't make any different.
Smiley Sad
I have also created an ad in English language and linked it to my application link is google play. they have rejected it with the same error, which is not making any scene now.

Re: Disapproval Reason

Collaborator ✭ ☆ ☆
# 4
Collaborator ✭ ☆ ☆

@negar h

 

will you please quote the exact disapproval message?   Another member recently had a similar problem.  You can see our discussion here: https://www.en.advertisercommunity.com/t5/Ad-Approval-Policy/How-should-I-advertise-Persian-mobile-a...

He contacted support, and was told that Arabic was okay, but like you, he was still getting disapproved.   He was going to reach back out to support querying why he was still getting disapproved when he did switch to Arabic. I will ping  @Reza R in this thread to see if he as any new information. You both might be able to help each other going forward on this issue.

 

The only other thing I can think of is the title of your app which is Snapp | اسنپ.   Is that Persian?  If so, is it possible to change it to Arabic, or just have "Snapp" only.  In the other thread, I wondered if having Persian content on the page being advertised is a problem or not.

 

 

 

Re: Disapproval Reason

Follower ✭ ✭ ✭
# 5
Follower ✭ ✭ ✭

@negar h I suggest you to reach live support regarding this issue. Because, your language and campaign setting is not the issue for your ad disapproval. They will tell you the exact reason and the best possible solution for your problem. You can reach them via following this link.

 

I hope this will be fascinating .

 

Best Regard

Om Thakur