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Cannot unblock my adwords account. Support is ignoring me.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

For the last a couple of weeks I'm trying to unblock my account. The account was hacked somehow and I was blocked right after this.

Now the access is restored, 2-step verification is enabled, password changed. But account is still blocked. I sent several requests to support, but no luck.

 

Can anybody help me? I can provide any information you need. Is it possible to contact with adwords support by video or text chat? Or by phone. 

 

Thanks, Alexander

2 Expert replyverified_user

Re: Cannot unblock my adwords account. Support is ignoring me.

Rising Star
# 2
Rising Star

Hi Alexander,

 

I'd suggest following steps in this thread, to get your account restored.

 

Sumanth

Sumanth Sridhar

35Re: Cannot unblock my adwords account. Support is ignoring me.

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you, Sumanth. The problem is I've already did it before.
Ok, I have no choice. Let's try again...

The ticket number is <edited by a Community Manager as noted below>

 
Note: this post has been edited by a Community Manager, per Community Posting Guidelines, in order to protect privacy and account security.

Re: 35Re: Cannot unblock my adwords account. Support is ignoring me.

Rising Star
# 4
Rising Star
Feel free to update the original thread if you do not receive a response.

Sumanth
Sumanth Sridhar

Re: Cannot unblock my adwords account. Support is ignoring me.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
No response. I received the same automatic message as I saw before already a few times.
Sumanth, can I ask you to make somebody manually review my case?

Re: Cannot unblock my adwords account. Support is ignoring me.

Rising Star
# 6
Rising Star
It could take a couple of days to get back probably. I'd suggest writing back on the original thread.
Sumanth Sridhar

Re: Cannot unblock my adwords account. Support is ignoring me.

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Sumanth, do you have any updates on the issue? Maybe I can help somehow?

Re: Cannot unblock my adwords account. Support is ignoring me.

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Sumanth, the problem is still not solved. Is it possible to push somebody to review my case? This is a big blocker for me.

Re: Cannot unblock my adwords account. Support is ignoring me.

Rising Star
# 9
Rising Star

Hi Alexander,

 

I'd suggest posting your query on the original thread about this topic, as @Karen M is a part of the ads quality team, therefore she might be able to help.

 

Sumanth

Sumanth Sridhar

Re: Cannot unblock my adwords account. Support is ignoring me.

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
I posted on the original thread a week ago and I still didn't even receive a response. What am I doing wrong? Are there any more efficient ways how to resolve the problem?