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Understand Google's advertising policies, including ad approval status and account suspension
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Cannot seem to serve ads

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have a client who wants to bid on PPC in a niche that goes against Google's PPC guidelines. We've tried, and failed, to serve the ads and was blacklisted by domain.

However, I see more than 2 competitors bidding on both keywords supposedly banned as well as all within adsense/DoubleClick networks. I tried calling Google on the number 0207 031 3000 and hangs me up after I press 0 (have tried twice a day for a week) and have tried emailing the Double Click team to no avail.

Can anybody help me here? Thanks

1 Expert replyverified_user

Re: Cannot seem to serve ads

Google Employee
# 2
Google Employee

Hi Alex,

 

Thanks for your posting. If you suspect an advertiser or their website shows signs of unfair or violation of the Adwords policies, you will need to file a complaint on this form. Each complaint will then be evaluated by our specialist team and appropriate action will be taken, if required.

Re: Cannot seem to serve ads

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
John - snitching on competitors is not really my idea of a solution... In fact, there is no mention of my request to report anyone. Please read my original post again.

Thanks

Re: Cannot seem to serve ads

Google Employee
# 4
Google Employee
Hi Alex,

Sorry for the mistake. Maybe you can clarify exactly what your question is.

Fyi I would not consider it snitching if another advertiser(s) is violating any of the Google Adwords policies. Thanks.

Re: Cannot seem to serve ads

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi John,

As explained above, I have a client that wishes to bid on certain keywords that competitors are currently bidding on, but for some reason has blacklisted my client from doing so.

Re: Cannot seem to serve ads

Google Employee
# 6
Google Employee
Hi Alex,

Thank you for the clarification. Since this is an unusual issue that you described, I have elevated this to our Adwords support team. They will be contacting you shortly to follow-up on this keyword bidding issue.