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Cannot Access My Google Nonprofit Account

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# 1
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I created an account for my nonprofit on my personal email. I deleted my email from the account and decided to start over by creating a new gmail for the organization. Now Google Nonprofit won't accept my request since the nonprofit account already exists.  They had me send a request to the original admin of the account, which currently there is none. I just wanted to delete that nonprofit account and start over. How can I fix this?

1 Expert replyverified_user
Marked as Best Answer.
Accepted by ElizabethP (Community Manager)
September 2015

Re: Cannot Access My Google Nonprofit Account

Top Contributor
# 2
Top Contributor

@Amigos d

You are following the correct steps. After 14 days of no response form the old address, the G4NP will look into the access request for approval.


More info can be found in the Google For Nonprofits help file: Forgot account login credentials