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Understand Google's advertising policies, including ad approval status and account suspension
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Can anyone explain why our Adowrds account to be suspended

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# 1
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For the past few months we have had the following message on our adwords accounts:

 

Your account is suspended - There seems to be unauthorised access attempts or activity in your account. To protect your security, we have temporarily suspended this AdWords account.

 

I don't seem to be able to discover exactly what the unauthorised access was. We have not run any ads for about 2 years but prior to this time had a significant adwords budget. We would like to start using adwords again but obviously can't do so until this issue is addressed.

 

I would greatly appreciate it if someone could explain the exact nature of the problem and how we can fix it or when our temporary suspension will end.

 

Thank you

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Accepted by topic author Nigel D
September 2015

Re: Can anyone explain why our Adowrds account to be suspended

[ Edited ]
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# 2
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Hi Nigel,

 

Welcome to AdWords Community!

 

I've experienced this issue about a year ago, on one of our client's accounts. This message means the account has unauthorized activity, something similar to a password leak. I'd suggest contacting Google to get this resolved, as it requires a specialist review. Support info here.

 

Good luck,
Sumanth

Sumanth Sridhar

Re: Can anyone explain why our Adowrds account to be suspended

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# 3
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Hi Sumanth,
Thanks for the help - followed your advice and issue is now resolved. You were right about the problem. Thank you for taking the time to help.
Nigel

Re: Can anyone explain why our Adowrds account to be suspended

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# 4
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Glad your account is up & running!

Good luck,
Sumanth
Sumanth Sridhar