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Understand Google's advertising policies, including ad approval status and account suspension
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Can I know what specific reason AdWords reject my website?

[ Edited ]
Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi AdWords Experts,

 

I have a problem which haunted me for weeks,

I just have a AdWords account, and recently add some ads.

And since I haven't fill this account with money, they aren't working.

(I was going to add money to my account if no below problem)

It's said that google system still will do the evaluation.

And then the problems comes, 

I got email saying that my website didn't pass, cause it violate the policies.

I have viewed the mentioned policies parts and did some corrections. 

But after a few tries, the result is still fail.

and ads I'm going to do is also about hotel linens.

I would very much appreciate if you guys can tell me what's wrong, and I will be happy to correct.

I have tried to report the problems, but seems it's always the rutine reply.

This is my last and only hope. 

thank you guys!!

 

Best 

 

Peter Gei,

1 Expert replyverified_user

Re: Can I know what specific reason AdWords reject my website?

[ Edited ]
Follower ✭ ☆ ☆
# 2
Follower ✭ ☆ ☆

additional information about my problem, my ads was like below.

 

Hotel Linen Supplier
luxury 5 stars hotel linen supplier
10years making hotel linen products
www.hotellinens.net

 

but since it's not approved, I have deleted them.

today, I add a new one as below, 

 

High Quality Hotel Linen

Luxury Bed Linen Supplier in China
100%C Linen Set in 300TC & above

 
still, get disapproved emails, what's exactly the problem?

Re: Can I know what specific reason AdWords reject my website?

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

I tried another ad when waiting for answers, as below.

 

Quality Hotel Linen
Luxury Linen Supplier for Hotel Use
Combed Cotton Item in 300TC & above
www.hotellinens.net

 

rejected as always, 

I think it's not about the ad itself, must be something in my site that are not suitable.

but it's really frustrating as I don't know what's wrong.

Please, help me...

Re: Can I know what specific reason AdWords reject my website?

Google Employee
# 4
Google Employee

Hi,

 

What do the disapproval emails say?  There should be a disapproval reason in there somewhere.  The reason could be "Site policy", "Trademark", etc.

 

If you post the relevant part of the email here, with personal details like email addresses and customer IDs removed, someone may be able to help.

 

Laura

AdWords engineer

Re: Can I know what specific reason AdWords reject my website?

[ Edited ]
Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆

Thanks Laura,

Appreciate your reply and help.

 

it's about the site policy, but I just don't know what exactly page or expression violates the policy.

below is the full email, i have removed the personal info.

Can you tell what's wrong?

 

 

 

AdWords account number: 110-774-xxxx

Hello AdWords Advertiser,

We wanted to alert you that one or more of your ads or keywords have
been disapproved. Unfortunately, we won't be able to show your ads on
Google, our search partners, or on Display Network placements until you
edit your ads or keywords to make them compliant with our policies.

If this is an error, we want to get your ads back up and running as
quickly as possible, and your Google team is here to help. Below you'll
find the reason why your ads or keywords have been disapproved. At the
end of this email, you'll find a Problem Report that includes details
about which ads or keywords have been disapproved and what you can do
to fix them (if possible).

====================
Disapproval Reason
====================
Site Policy: We've determined that your site doesn't comply with our
site policies. Because of this, any ads promoting this site have been
disapproved.

For more information about suspended sites, please see:
http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=190447&utm_source=google&utm_medium=...
--------------------

Repeated violations of our Advertising Policies may result in a
suspension of your AdWords account, so it's important to address any
issues as soon as possible by reviewing our policies. You can review
our Advertising Policies at:
http://support.google.com/adwordspolicy?utm_source=google&utm_medium=cm&utm_campaign=awpv.

This message was sent from a notification-only email address that
doesn’t accept incoming email. If you have questions about our
policies, please contact us through the AdWords Help Center at
http://support.google.com/adwords/bin/request.py?contact_type=approvals&utm_source=google&utm_medium....

Sincerely,
The Google AdWords Team


====================
Problem Report
====================
AdWords account number: 110-774-xxxx

----------------------------------------------
Campaign: 'Hotel Linen-NA,' Ad Group: 'Bed Sheet Set'
----------------------------------------------

Ad Text:

High Quality Hotel Linen
luxury 5 stars hotel linen supplier
10 years doing hotel linen products
www.hotellinens.net

Ad Status: Disapproved
Ad Issue(s): Site Policy
~~~~~~~~~
Ad Text:

High Quality Hotel Linen
luxury bed linen supplier in China
more hotel linen designs on website
www.hotellinens.net

Ad Status: Disapproved
Ad Issue(s): Site Policy
~~~~~~~~~

SUGGESTIONS:
You should have received a separate email that tells you the name of
the policy that was violated, the site that's in violation, and a link
that points you to more information about that policy and how to fix
the issue.

If you have questions about why your site was suspended or would like
to request a re-review of your site, please contact us at:
https://adwords.google.com/support/aw/bin/request.py?contact_type=site_policy

After your website has been re-enabled, you can then resubmit your ad
for review by editing and saving your ad.

Re: Can I know what specific reason AdWords reject my website?

Follower ✭ ☆ ☆
# 6
Follower ✭ ☆ ☆

Sorry guys, I have to reply this again.

But I'm really dying for help to make my ad work.

I see a lot guys get problems solve here, hope I can get help soon.

Re: Can I know what specific reason AdWords reject my website?

Follower ✭ ☆ ☆
# 7
Follower ✭ ☆ ☆

Hi Adwords prefessionals or God.

I've been using gmail for years and likes a lot of your products.
And I liked AdWords, and want to use it as a promotion tool for my business.
I have been trying to run the ads, but I guess I really had bad luck.
I used to use a free web space and using wordpress for my site.
But after I tried about two months of varies approaches to correct things I think that violate the policies, I still don't get approval.
I had to start the site complete from zero again, using paid web space, and asked other people to help me built a new website using drupal.
This takes more than a month as there's really a lot of work to do.
After everything is ready, I create another ad.
I thought that I could get pass this time.
Sadly when I activate it, and come back to check it in an hour, I got another red DISAPPROVED below my ad.
I'm really frustrated.
I really wish you guys can tell me what's wrong with it so I can correct.
I like your ideas of "no evil", I do.
And I understand the policies are made to make searchers have better experience.
The thing is, I have done pretty much all I can think of, and still it's no good.
Need your peoples help or I can only pray for god's help.
Thank you for your quick reply if you can.
Any suggestions or hint is very much appreciated.

Re: Can I know what specific reason AdWords reject my website?

Follower ✭ ✭ ✭
# 8
Follower ✭ ✭ ✭

Hi

 

SUGGESTIONS:
You should have received a separate email that tells you the name of
the policy that was violated, the site that's in violation, and a link
that points you to more information about that policy and how to fix
the issue.

 

Did you got the email with the reason, can you share that email as well which have the reason?

Re: Can I know what specific reason AdWords reject my website?

[ Edited ]
Follower ✭ ☆ ☆
# 9
Follower ✭ ☆ ☆

Thanks, it says violate the site policies.

I have discussed this with a friend from America who works in IT field for years, we both think my site is Okay.

But no matter what I do, it seems that I can't get a pass.

 

Can I know what specific reason AdWords reject my website?

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

I have had the same problem with my ads - word for word! Did this ever get resolved? ....im trying everything but nothing works!