AdWords
4.9K members online now
4.9K members online now
Understand Google's advertising policies, including ad approval status and account suspension
Guide Me
star_border
Reply

Banned from AdWords forever ... WHY?!?!

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am crushed. Absolutely crushed. I just launched a new service aimed at providing detailed reports on Pentagon acquisition programs. About a month ago, I ran a test ad for the news service, and the site was suspended and I wasn't given a reason. I thought perhaps my site wasn't good enough to meet the ToS, so I revamped the site and now I think it is fully in line with the terms of service. But when I sent my appeal to reinstate my accont to AdWords last night, I got this response:

 

"Dear Advertiser, Thank you for your email.

Thank you for your continued patience during this process. Our specialists have re-reviewed your accounts and have determined that our decision is correct and final. As a result, your account, and any related accounts you may have created, have been suspended.

NEXT STEPS

- Our support team is unable to provide any further information on this matter.

- Please refrain from creating additional AdWords accounts, as they will be subject to the same suspension.

The AdWords Terms and Conditions state that Google reserves the right to stop running any ads when deemed necessary. You can review these Terms and Conditions here: https://adwords.google.com/select/tsandcsfinder."

 

Am I really forever banned from AdWords? Is this really true? Is there nothing I can do?

3 Expert replyverified_user

Re: Banned from AdWords forever ... WHY?!?!

Top Contributor
# 2
Top Contributor

Hi tdreports1, I'm a little confused here.  A month ago you had a conversation with my colleagues Moshe and Tom when you referred to a different URL being suspended - tdreports.com.  Is this new domain an attempt to bypass Google's suspension?

 

Assuming you've changed the URL simply for other reasons, I'm not sure anything has changed to affect Google's earlier decision.  The old URL now simply shows a Wix setup screen so I can't see what it used to look like.  If Google were content their ban was reasonable back then, having a new site won't change things.

 

Looking at the new site I do wonder if you could be in breach of the Information Harvesting policy or, as Moshe suggested originally, selling documents otherwise available for free.

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits

Re: Banned from AdWords forever ... WHY?!?!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I have merely changed the site due to a name change for my business. It's the same site I've always planned on launching. I revamped the site and brought it up to code.

 

And Moshe said the exact opposite, that it didn't look like I was in breach of the Information Harvesting policy. This is a information aggregation site, and I do my own original research including combing through Pentagon budget documents to compile information on defense programs. It is a perfectly legitimate service.

 

Howeer, if I'm understanding you correctly, even if my current site is perfectly acceptable according to the current ToS, I have received a lifetime sentence without parole?

 

Thanks for your help.

Re: Banned from AdWords forever ... WHY?!?!

Top Contributor
# 4
Top Contributor

Hello again tdreports1;

 

I am also confused as Jon;

When did you receive this email ? Was it received after you had removed the old site? (As Jon said, If a specialist looked at the old site after the URL had been changed, there was no site to recheck...)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Banned from AdWords forever ... WHY?!?!

Top Contributor
# 5
Top Contributor

tdreports1 wrote:
Howeer, if I'm understanding you correctly, even if my current site is perfectly acceptable according to the current ToS, I have received a lifetime sentence without parole?

 

Thanks for your help.


Yes...that is how suspensions work.  Once an advertiser is suspended, if decisions are not reversed (not all can be, actually most cannot be reversed), they're always suspended. 

We're still not clear about what happened the first time but it seems clear now that Google definitely knows and ultimately, that is all that matters.

 

I hate to say it but you, my friend, are out of luck.

 

-Tom

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

Re: Banned from AdWords forever ... WHY?!?!

Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆

Just out of curiosity, is there a provision for Google to disclose the exact nature of a violation which led to suspension? 

Re: Banned from AdWords forever ... WHY?!?!

Top Contributor
# 7
Top Contributor

Hi Nikhil

NO;

I have been working hard trying to convince to at least inform / tell about the chapter violated (without the specific clauses) - I haven't been able to persuade.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Banned from AdWords forever ... WHY?!?!

Explorer ✭ ✭ ☆
# 8
Explorer ✭ ✭ ☆

Hi Moshe,

 

Thanks for the revert. It's disappointing that they're refusing to do that. It'd reduce a lot of anxiety for the advertisers. Well, lets hope it can change in the future.