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Understand Google's advertising policies, including ad approval status and account suspension
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Automatic item disapprovals due to policy violation

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
I've read the FAQs and searched the help center. 
My URL is: djsuperstore.com
We have various item that come up with "Automatic item disapprovals due to policy violation" But we can not find the error or violation.
 
Here is one example
 
 
Information that you've provided us with
Id
5616
price
£9.99
availability
In stock
description
Additional equipment tray for use with the LS1 laptop stand (not supplied). Ideal for external hard drive/serato scratch amp. Tray mounts on front or rear.
google product category
Electronics > Audio > Audio Accessories
product type
Stands > DJ Stands & Accessories
condition
new
identifier exists
No
online only
No
 
shipping
country service price
GB
Courier
£5.00
Information used for automatic item updates
Price on your site
£9.99
(Last checked on: 22 March 2015 at 19:19:30 GMT)
 
 

Can we get help?

Vince
2 Expert replyverified_user

Re: Automatic item disapprovals due to policy violation

Top Contributor
# 2
Top Contributor

Hi Vince, 

 

Welcome to AdWords Community.

 

Are you participating in Local Shopping as well? Or is it online only?

 

I am wondering why does your feed have 'Online Only' attribute. 

 

Thanks
Ratan Jha


About Me: Community Profile | Ratan Jha INC.
If this or any other post solved your question, do not hesitate to accept it as the solution.

Re: Automatic item disapprovals due to policy violation

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi,

We are selling to local customers from our shop as well as online.

Re: Automatic item disapprovals due to policy violation

[ Edited ]
Top Contributor
# 4
Top Contributor


generally, forum members cannot access the data-feed
and account history required for a proper assessment --
a copy-and-paste of one item is usually not enough;
for example, a proper title is required.

the best likely course is to contact google directly
and ask for a product-listing-ad merchant-center
feed and policy specialist to look into the feed,
website, and both accounts.

before contacting google --

a hand-inspection of the data-feed and website against
all current rules, policies, and recommendations might
be done.

also, check the main dashboard of the
merchant-center for overall account status.

also, check the current-issues section under the diagnostics-tab for
specific account, data-feed, and items (website) issues -- by clicking
on each of the blue-boxed errors, warnings, or notifications.

also, check the specific feed status by clicking
on the data-feed's name under the feeds-tab.

also, check the individual item's status by clicking
on the item's title under the products-tab and
clicking on the link under the technical-details area.

also, check the emails listed under the settings-tab --
where google would send an email detailing the issues;
be certain google is not blocked via spam or similar filters.

as was indicated, forum members cannot look into feeds or accounts --
we would need more information such as the exact status information,
any messages, exact feed entries, screen-captures, registered url, etc,

posted here in the public forum [minus personal or private information]
to help diagnose any potential issues and offer suggestions.

otherwise, the best likely course is to work directly

with google to diagnose and possibly fix the issues

on the website or in the feed or account, or all three.

generally, google may disapprove an item, feed, or website at any time.

as an aside, the online_only attribute was only for
merchants participating in the local-inventory-ads
program and is not generally supported simply for
retailers with a shop --
https://support.google.com/merchants/answer/1344057

see also
https://support.google.com/merchants/answer/160491
https://support.google.com/merchants/#topic=3404778
https://support.google.com/merchants/#topic=3404779
http://celebird.blogspot.com/2011/12/celebird-product-search-disapproval.html#checklist