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Understand Google's advertising policies, including ad approval status and account suspension
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Approved & Suspend In Same Day--Need Review Please

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# 1
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Hi All,

 

I have a Casino Client (license Entity by FSA) we applied for account, submit the gambling licensed account application- got approved yesterday.Ran for a day and while today i increase the budget to 800$,It first triggers UR and later a billing suspension message(however card is already billed for 400$ around so i suspect if this is a billing suspension). I contacted adwords support but seems to be of no help and pre-written auto replies i am getting in reply to support ticket.

 

I dont really understand the issue here,there is no policiy violation since the website already go through a detailed manual review process(part of gambling application process) the url is http://www.euromaxplay.com/

 

can anybody have the account re-reviewed please?

 

Thanks

 

Tabish

1 Expert replyverified_user

Re: Approved & Suspend In Same Day--Need Review Please

Top Contributor
# 2
Top Contributor

Hey Tabish,

 

Casino and gambling is a sensitive category and varies from country to country as per Adwords policy.

 

http://support.google.com/adwordspolicy/bin/answer.py?hl=en&answer=176014

 

I don't know which country you are targeting and whether is allowed to advertise this in that country or not. 

 

Similarly there are different set of online application forms which you have to fill and get in touch with Adwords for specific requirements. For example in order to attain remote gambling license, you have to fill this form : 

http://support.google.com/adwords/bin/request.py?contact_type=gambling_remote

 

I would suggest you to wait for Adwords support response if you have written to them when the new week starts. 

http://support.google.com/adwords/bin/answer.py?hl=en&hlrm=en&answer=8206

 

Pankaj

Re: Approved & Suspend In Same Day--Need Review Please

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# 3
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Hi Pankaj,

 

Thanks for replying, I have applied with the gambling license, the region is UK. The license is valid and i am 200% sure there is not violation of any policy here.The site also comply with the T&C, and this is the reason it gets approved after the first review while making an account.

As i have stated that It got approved after a complete review process but on increasing budget it got suspended saying billing error. I tried contacting support over email and phone but the pre written replies comes back.


If any one can forward the case for re-review, it will be appreciated.

 

Thanks

Re: Approved & Suspend In Same Day--Need Review Please

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# 4
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update--the account just got enabled, it was mistakenly suspended.

 

ok any one here with the hands on gambling policies? i have few questions to ask