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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords ignoring feedback violations

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Individual organisation ignoring free sales of items and official services, displays no prices and cost of service.  Charges only appear on debit card.

 

4 Expert replyverified_user
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Accepted Solutions
Marked as Best Answer.
Solution
Accepted by John Paul (Google Employee)
September 2015

Re: Adwords ignoring feedback violations

Google Employee
# 2
Google Employee

Hi Alex,

 

Thank you or your posting. If you suspect an advertiser or their website shows signs of unfair or violation of the Adwords policies, you will need to file a complaint on this form. Each complaint will then be evaluated by our specialist team and appropriate action will be taken, if required.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Alex S
September 2015

Re: Adwords ignoring feedback violations

Top Contributor
# 6
Top Contributor

I will  escalate the case to Google to try and speed up... However; as @AdWiser mentioned - these processes do take time to investigate and there is a huge line....

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Marked as Best Answer.
Solution
Accepted by John Paul (Google Employee)
September 2015

Re: Adwords ignoring feedback violations

Google Employee
# 2
Google Employee

Hi Alex,

 

Thank you or your posting. If you suspect an advertiser or their website shows signs of unfair or violation of the Adwords policies, you will need to file a complaint on this form. Each complaint will then be evaluated by our specialist team and appropriate action will be taken, if required.

Re: Adwords ignoring feedback violations

Top Contributor
# 3
Top Contributor
You are correct. This is a violation of the "sale of free services" section of the Policy; Please report using the form linked.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords ignoring feedback violations

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I have reported this many many times and to date no response or action has been taken. .. coming to the point of giving up!!!!

The response go back to the beginning of September 2013.

Re: Adwords ignoring feedback violations

Top Contributor
# 5
Top Contributor
Alex, I completely understand your frustration, but bear in mind that there are many violators out there and violations need to be investigated.

Just hang in there and keep reporting. It once took me too months to take down an advertiser and in another 2-3 situations, related to product listing ads, I've finally seen the advertisers become compliant (show VAT-included prices) after pretty much the same time interval.

Just report them every time you see a violation and in the end they will be held responsible.

It's not as fast as we would want it to happen, I know, but it does happen, eventually.
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
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Marked as Best Answer.
Solution
Accepted by topic author Alex S
September 2015

Re: Adwords ignoring feedback violations

Top Contributor
# 6
Top Contributor

I will  escalate the case to Google to try and speed up... However; as @AdWiser mentioned - these processes do take time to investigate and there is a huge line....

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords ignoring feedback violations

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I've seen this organisation avoid the free sales policy before when the compliance was corrected and then disclaimers reduced in size and set to the footer. Do we need to wait for more than 2 months before this is checked?

Re: Adwords ignoring feedback violations

Top Contributor
# 8
Top Contributor

 Google took a quick action earlier today.  This advertiser's ads will be shown only if the site  fully complies;

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords ignoring feedback violations

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
I can confirm the site is still not showing pricing at checkout and cost are only showing on debit card statement.

This is a violation of the Unclear Billing but they seem to have avoided this check!!!

Re: Adwords ignoring feedback violations

Top Contributor
# 10
Top Contributor
If you find any further violation, please report through the process Google has set, using the fom JP linked;
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’