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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords disapproved, still waiting Google Help Team and no reply for more than 2 days

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

Anyone can help me?

I put campaign for I Can Education Consultant but the ads always disapproved because of site policy.

I don't know what's wrong.

my website: www.ican-education.com

appreciate it so much.

 

thanks,

 

Andrew

3 Expert replyverified_user
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Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Adwords disapproved, still waiting Google Help Team and no reply for more than 2 days

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Dear All,

 

thanks for your feedback.

as MosheTLV said, there's no problem with the page.

Adwords Support just emailed me regarding this matter.

and the ads online now.

 

thanks all.

 

Cheers,

 

Andrew

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Re: Adwords disapproved, still waiting Google Help Team and no reply for more than 2 days

Top Contributor
# 2
Top Contributor
Hi Andrew,

I am unable to read the content clearly because of language. I am not sure but I think you don't have privacy policy page in your website.

If yes, this is the one of the reason of disapproval issues you are facing.

Please see here
http://adwords.blogspot.in/2011/05/upcoming-adwords-policy-changes-to.html

http://support.google.com/adwords/bin/answer.py?hl=en&answer=2404197

http://support.google.com/adwordspolicy/bin/topic.py?hl=en&topic=1310865&rd=1

Thanks
Neha
Neha Gupta, AdWordsTop Contributor Follow Me: My Blog | Twitter | Google+ | LinkedIn
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer’

Re: Adwords disapproved, site Policy - education

Top Contributor
# 3
Top Contributor

Hello andrewteh85; welcome;

I translated your site to English using "google translate".


I don't find an apparent reason of a site Policy violation, in the content of your site, (unless something in your html code violates the Policy) .

I am referring the case to a Google's Policy specialist for a recheck.

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords disapproved, still waiting Google Help Team and no reply for more than 2 days

Google Employee
# 4
Google Employee

I agree with Neha.  The site is collecting personal information, but I don't see a link to a privacy policy stating what will be done with the information, how it will be protected, etc.

 

Laura

AdWords review engineer

Re: Adwords disapproved, still waiting Google Help Team and no reply for more than 2 days

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks all, The personal information is for getting free education consultation. But maybe i'll try to put privacy policy in the website. Thanks again and appreciate so much for your reply Regards, Andrew

Re: Adwords disapproved, still waiting Google Help Team and no reply for more than 2 days

Top Contributor
# 6
Top Contributor
@Laura;
As far as my recollection goes, the requirement from May  2011, for "Clear, accessible disclosure of how personal information will be used before visitors submit" ( i.e Privacy Policy),  has been removed form the Information Harveting policy  page....Meaning this requirement is not mandatory anymore....

Laura wrote:

I agree with Neha.  The site is collecting personal information, but I don't see a link to a privacy policy stating what will be done with the information, how it will be protected, etc.

 

Laura

AdWords review engineer


 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Adwords disapproved, still waiting Google Help Team and no reply for more than 2 days

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Dear All,

 

thanks for your feedback.

as MosheTLV said, there's no problem with the page.

Adwords Support just emailed me regarding this matter.

and the ads online now.

 

thanks all.

 

Cheers,

 

Andrew

Re: Adwords disapproved, still waiting Google Help Team and no reply for more than 2 days

Google Employee
# 8
Google Employee

Thanks for posting the update and letting us know how it worked out!

 

Laura