AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords account suspension

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

     It is very annoying that google suspends your account and does not feel necessary to give a resaon for this.They ask to contact them through the email(on help page) if we want to appeal the suspension.Two emails have been sent and absolutely no reply.Not even an autoresponder confirming receipt of email.Unbeleivable.

     I tried to call on the "contact us" number,but option 2 asks me to put in the 10 digit reference number and just plays back a message saying that this account has been suspended and we should email them from the help page.(which is exactly what we have done before).Google calling this a "customer service" department is a disgrace in itself and an insult to all the real customer services businesses out there.

     can anybody give me any tips on how else to contact google?What could be wrong with the account?Why have we been suspended?What can we do to put it right?

     Any tips advice will be greatly appreciated.

 

Re: Adwords account suspension

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager

Hi yourteamltd

 

I'm passing your issue to the AdWords support team. Somebody will contact you about your query. 

 

Thanks,

Zee
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Re: Adwords account suspension

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you ,

      I appreciate your help very much.I cannot see why our account could be suspended.We are a genuine business and have given a genuine ltd company business account and my personal credit card as payment methods.

      It will be great if the specialist can let us know if something is wrong with our account setup so that we can correct it to comply with google policies.

     On another note,since yesterday night the red strip which says that our account has been suspended, has vanished.At the same time our ads are not running.Does that mean our account is unsuspended?If yes,why would the ads not be running?

     Thanks once again for your help.

 

Re: Adwords account suspension

Zee Community Manager
Community Manager
# 4
Zee Community Manager
Community Manager
HI yourteamltd,

Could you please confirm if you received any communication?

Thanks,
Zee
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