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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords account suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

My adwords account is suspended because google adwords team could not verify billing address. My website URL is not suspended and if follow all google rules and TOS.

 

So, mine question is: Can I give someone who already have approved adwords account to run my ads, since that my URL is not suspended only google adwords account?

 

Thank you upfront for answer.

1 Expert replyverified_user

Re: Adwords account suspended

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Hey Ninoslav,

As far as i know your account is suspended billing policy violation. So you can create new account and try to work with different billing verification.

Your are also correct. you can run you ads in someone's account who already have approved.

Re: Adwords account suspended

Top Contributor
# 3
Top Contributor

I disagree with Kandarp on this;

Once you are suspended - you are suspended for good. Creating a new account would not un-suspend you.

 

Fill in this form:

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Adwords account suspended

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Wait, but I got message from google. Your website full fit all our Terms of Service condition and you can advertise it.

But we are not able to verify your billing information (there is suspisios) behavor. I do not know why they said that because I have provide to them all company details with prof. I also have asked google same question, but I still did not get reply.

Conclusion, my website is not suspended, only my adwords account.

Re: Adwords account suspended

Top Contributor
# 5
Top Contributor
A website cannot be suspended. Google has no control over web sites. Only account can be suspended.
Fill in the form using the link I provided.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords account suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

This is last message what I got from google

Hi Ninoslav,

Thank you for your email. I’m Amitha from Google AdWords team.

Thanks for your continued patience during this process. Our specialists have re-reviewed the account Customer ID: XXXXXX and confirmed that it is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated. Please avoid creating additional AdWords accounts, as they will be subjected to the same suspension.

Our support team will not be able to give you any more specifics on the suspension.

We appreciate your understanding and cooperation.

Sincerely,
Amitha

Re: Adwords account suspended

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

And this is message what I got before they suspect to violation of billing profile

 

Hi Ninoslav,

I checked your account today and confirm that your site XXXXX is now unsuspended. Our specialist have informed that this site is no longer in violation.
 
However, while reviewing your account, our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, the account is still suspended.

How to appeal for unsuspension:

If you believe that you meet all of our Terms and Conditions, then appeal the suspension of your account, you will be required fill in the following form

Our specialist will re-review your account and get back to you with further update.

We appreciate your cooperation.
 

RegardsJyothi

Re: Adwords account suspended

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
I have fill that form surely 4-5 times? Should I go ahead again, even if they told me that it is final answer?

Re: Adwords account suspended

[ Edited ]
Top Contributor
# 9
Top Contributor

Nothing much that could be done at this point. The email is clear. The account is suspended.
Sorry. (Please, edit your post and remove your account ID - this is a public forum)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords account suspended

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Edited.

Ok, so what I can do now. To provide to some company my website URL that they run ads in mine name. To use some approved account? Or ask some of friends what already run ads to ad my website also? Or leave it? What is your suggestion? What you will do? I have read your website and find our that you are specialist in this cases?