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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords account suspended for billing verification

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I hope someone can help me with this issue of account suspension. I have an adwords account which was probably set up in 2011. I said probably because I can't quite remember when it was done. I used it to do some advertisements at that time for the Internet Marketing niche. I was a newbie then and really didn't quite know what I was doing. I stopped doing it after a few months as it was getting nowhere and has not been advertising since.

 

Fast forward 3 years later to 2014. I signed into my long-neglected adwords account and found that it has been suspended for "suspicious behavior in the payment activity". Further following the link showed that my account was suspended because "your billing information can't be verified".

 

I made the appeal against the suspension using the appeal form. I have actually no clue what to fill in the form as it look like it was more geared towards some offending ads or website and I haven't been running any ads for more than 2 years. Anyway, I filled in my best guess of the last ad which I ran - just so that the form can be submitted. After 3 days I got a response that Google's specialists " identified suspicious behavior in the payment activity of this or your other AdWords accounts.To help prevent any unauthorized activity, we suspended your AdWords accounts." Checking into my account again showed that my account was suspended because "your billing information can't be verified".

 

I filed the appeal again, and again for a total of 4 times. I asked specifically each time what information is needed to get my billing information to be verified. Each time I keep getting the exact same canned response.  No clue given as to why the billing information can't be verified. Or where to enter to check whatever billing information is on record.

 

I'm really at my wit's end trying to get the account unsuspended. I chance upon this forum after doing a search for some answers. Perhaps someone here can help me.

 

My account ID is 8654584825.

 

1 Expert replyverified_user

Re: Adwords account suspended for billing verification

Top Contributor
# 2
Top Contributor

Hello KS

This is the exact issue. You must provide exact details (not guesses) so Google can verify that you are the true owner of the account. Without that yourת account will remain suspendedת since your identity (as an owner) cannot be verified.

 

Try filling in the following form (not by answering "the best you can" - but do the digging and find the answers.)

If you already submitted  this form, we cannot help further. Google will not un-suspend the account unless you prove that you are the real owner. And the only way to that is to correctly answer Google's questions. 

Sorry  that we can be more helpful.


https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Adwords account suspended for billing verification

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks Moshe for your response.
So those questions were designed to establish my ownership of the account?

In that case, there might be an issue as I have forgotten about the specifics of what keywords I had used, when I last paid for the ad, and what I had used to describe my business.

If I were to log into my account (which I still can) where can I find the required information?

Re: Adwords account suspended for billing verification

Top Contributor
# 4
Top Contributor
I don't know what personal info Google requires. In any case, you are the only one who can retrieve this info. No one else here can help with that.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords account suspended for billing verification

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

All right. I'm going to give it one last shot.