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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords account suspended, but why? Please help!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all,

 

I am hoping that somebody might about be able to figure out why my Google Adwords account has been suspended. I operate a small online store selling boutique party ware. I can post the url if you would like to see it...just didn't want you to think I was self promoting.

 

I was about to commence to Adwords campaigns, one for keywords associated with party supplies and the other for drink dispensers. On the day the campaigns were going to go live Google changed my Adwords account access from Administrator to Read Only. I was then asked to answer some questions and then after that I received an email advising that (without any reasons given) my account has been suspended. 

 

I honestly believe Google has made a mistake. Any of your thoughts would be tuly appreciated.

 

Cheers,

Helena

 

 

2 Expert replyverified_user

Re: Adwords account suspended, but why? Please help!

Top Contributor
# 2
Top Contributor

Hi Helena,

 

Welcome to the community..!

 

Please share your URL here.

Re: Adwords account suspended, but why? Please help!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello,

 

Thank you for the quick reply. Url is occasionbydesign.com.au

 

I look forward to hearing from you Smiley Happy

Re: Adwords account suspended, but why? Please help!

Top Contributor
# 4
Top Contributor

Hi,

 

I couldn't find anything wrong with your website here.

 

Can you please share a couple of your text ads here? Especially that of drink dispensers.

Re: Adwords account suspended, but why? Please help!

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

First Campaign Name: Kids Party Supply 

 

with following keywords:

kids party supplies

online party supplies

online party shop

paper eskimo

sambellina

partyware

Party supplies Australia

 

Second Campaign Name: beverage dispenser

 

with following keywords

beverage dispenser

glass beverage dispenser

drink dispenser

glass drink dispenser

Re: Adwords account suspended, but why? Please help!

Top Contributor
# 6
Top Contributor

Hi Helena,

 

I would like to see the ads related to (ad group) drink dispenser.

Re: Adwords account suspended, but why? Please help!

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

This is the party supplies one

 

I believe Google deleted the other one relating to the drink dispenser. I will hopefully have a copy of that one tomorrow.

Re: Adwords account suspended, but why? Please help!

Top Contributor
# 8
Top Contributor

Hello;

It looks that the "buy " transaction is not secure.

Are you "framing" part of the content?

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Adwords account suspended, but why? Please help!

Top Contributor
# 9
Top Contributor

Hi Helena,

 

If an ad don't comply with Adwords policies, then Google disapproves it, I have never seen Google deleting an ad from your account.

 

Now I suspect there was some issue with the wording in Drink Dispensers ads.

 

But still that would have prompted an Ad disapproval not account suspension!

Re: Adwords account suspended, but why? Please help!

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Thank you for your input, it is truly appreciated.

 

I'm not entirely sure what you are referring to however, I have put your question to my Web Developer who also created my Adword campaigns for me. I will hopefully get back to you soon.