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Adwords account is not unpausing.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I paid my adwords balance about 10 days ago and the ads wont appear.

I get the below....

 

Keyword: khao sok resorts

The location terms in this keyword can affect where your ads show. Location: Chon Buri, Thailand What can I do?
Showing ads right now?
No
 
  • The keyword phrase doesn't currently trigger any of your ads. What can I do?
Quality score Learn more 

................................................................................................................

 

After going to Ad Preview and Diagnostics I get the below

 

Showing ads right now?No

 

The keyword phrase you've entered doesn't currently trigger any of your ads.
Because your query included location terms, ads matching this location are shown: Chon Buri, Thailand  

Could my ad be under review? If it did I did not receive any notification for it.

 

Any ideas?

2 Expert replyverified_user

Re: Adwords account is not unpausing.

Top Contributor
# 2
Top Contributor

Hello Don C and welcome,

 

There is a possibility that your account might be under the review process.

 

Did you check the Billing Tab to confirm whether Adwords has actually billed you or still there's any pending payments?

 

How about your ads, are they approved or under review?

 

If that looks ok to you, I would suggest you to wait for sometime till the account review is complete. Otherwise you can contact Adwords support for more account specific details:

https://support.google.com/adwords/answer/8206?hl=en&hlrm=en

 

Pankaj

Re: Adwords account is not unpausing.

Top Contributor
# 3
Top Contributor
Hi Don,

AS your given information i say your ads are approved.
Because after approval we can get keyword Diagnosis information.that you have mentioned.

You need to check Advance location targeting Section.

it Seems that you have selected "People in my targeted location"

Change it to the first Options.

Follow the below link for advance location setting.

https://support.google.com/adwords/answer/1722038?expand=loc1&ctx=tltp

Regards,
Rakesh Kumar





--Rakesh Kumar, AdWords Top Contributor , Twitter | Linkedin | Community Profile
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Re: Adwords account is not unpausing.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Yeah I made the ad about 6 months ago, I just topped up the account last week. So I dont think it would be under review.

 

I have emailed Google, so hopefully they can tell me whats happening. My target in advanced options is all set to the recommended.

 

Thanks for your support.