AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords accound suspanded. Why?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi ,

My adwords account got suspended by Google . They keep saying the reason is violation of them adwords.

Google did the adwords for us.

 

Anyone ??

Re: Adwords accound suspanded. Why?

Collaborator ✭ ✭ ✭
# 2
Collaborator ✭ ✭ ✭

Hello eynat h !

 

What do you mean by "Google did the adwords for us." , you didn't configure your own account , didn't generate ad texts and didn't chose landing pages ?

 

I see that you are not new on the forum, have you ever read this article about "Understanding account suspension"

 

 

 

 

Re: Adwords accound suspanded. Why?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I opened the account and put my billing info . I called google customer services and nice guy ask me what kind of company . I have him access to the account he was the one did the Adwords and the keywords . The status next to all ads is approved . He told me account manager will call me by tomorrow to work on budget with me , and my ads should be up and running in the next hour . Google already confirmed my billing and charged my card for small amount .
That is the story and my account is suspended .
Any idea any one ?

Sent from my iPhone

Re: Adwords accound suspanded. Why?

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I've uploaded your AdWords campaign build for NY Black Line Limo as paused.

Please take a few moments to review the build inside your account before our call at 05/15/2013. During the call, we can make any additional changes so that you can activate your campaign and start driving business through your website.

Remember that AdWords is a self-managed system. You’re responsible for controlling your spend and any charges that have been generated after the promo code has been spent.

We’d also like to remind you that you’re responsible for the content of your campaigns, and you should carefully review campaigns for accuracy and compliance with local law. Ads and landing pages may be flagged for policy violations. Please review our AdWords policies:
http://adwords.google.com/support/aw/bin/static.py?hl=en&page=guide_toc.cs&path=policy

Do you have questions about Quality Score? Check out our easy new guide to Quality Score for ads showing on search: http://adwords.google.com/support/aw/bin/static.py?hl=en&page=guide.cs&guide=23572&ctx=foot.

Sincerely,

<This post was modified by the Community Manager as per the Community Posting Guidelines.>

Re: Adwords accound suspanded. Why?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

This is the email I got from google 2 hours later

Dear Advertiser, Thank you for your email.

*** Please do not respond to this system-generated email. ***

While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at: https://adwords.google.com/select/tsandcsfinder

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at: http://support.google.com/adwords/bin/answer.py?hl=en&answer=1703646

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form: https://support.google.com/adwords/contact/pf_suspended

Please be aware that we can't process your request unless our Terms and Conditions are met.

We appreciate your cooperation.

Sincerely,
The Google AdWords Team

Sincerely, The Google AdWords Team This email and the information it contains are confidential and may be privileged. If you have received this email in error, please notify me immediately. You should not copy it for any purpose, or disclose its contents to any other person. Internet communications are not secure and, therefore, Google does not accept legal responsibility for the contents of this message as it has been transmitted over a public network. If you suspect the message may have been intercepted or amended, please contact us.

Re: Adwords accound suspanded. Why?

Collaborator ✭ ✭ ✭
# 6
Collaborator ✭ ✭ ✭

Hello Eynat H ,

 

The google employee did say "Ads and landing pages may be flagged for policy violations." . Can't you contact him to get further help ?

 

This cases are best answered by the user MosheTLV who is currently offline now, I think he will have a look today when he will be available.

 

Usualy I have seen that he askes the users to provide the website link and a landing page link in order to give you some pointers if there is any obvious Ad Policy breach.

 

This is the best advice I can give you for now, I am sorry that I cannot provide you with a definitive answer to the question.

Re: Adwords accound suspanded. Why?

Collaborator ✭ ✭ ✭
# 7
Collaborator ✭ ✭ ✭

Hello Eynat H

 

After reading your previous discussions, it seems that you received proper guidance to the best of the efforts that this Community has to offer. It seems to me that you have to fix your website before resubmitting it to aproval, and that is what MosheTLV has underlined too. I'm sorry I cannot offer further assistance, I hope you can fix the site.

 

This is your previous discussion :

 

https://www.en.adwords-community.com/t5/Ad-Approvals-and-Advertising/My-account-was-suspended-for-Ad...