AdWords
5.5K members online now
5.5K members online now
Understand Google's advertising policies, including ad approval status and account suspension
Guide Me
star_border
Reply

Adwords Website Suspension

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Good day to all,

 

 

My wife and I own and operate:

 

pawsandclawspetsupply.com (Paws and Claws Pet Supply.com)

 

Yesterday 08/04/2013 I designed my first campaign for ADWORDS.

 

Campaign:

 

Luxury Dog Beds

American made and ultra plush

Beds that look great in your home

httpSmiley Tongueawsandclawspetsupply.com

 

I pushed the FINISH button and BAM! My website was immediately suspended for Arbitrage.  I called Google and unfortunately they were no help at all.  I could not get the person I was speaking with to stop reading from the script in front of her.  I thanked her for her time and off I went to figure it out myself.

 

The only thing that I can think of is that the landing page is the HOME page of the website.  Is that the problem.  I noticed that my competitors send the customer to their actual pet beds category page.

 

I want to avoid a knee-jerk reaction and just assume that the home page is the problem.  Does anyone else have any ideas?

 

r,

 

Bruce

1 Expert replyverified_user

Re: Adwords Website Suspension

Top Contributor
# 2
Top Contributor
Hi;
What text is shown on the red strip when you log into the account?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords Website Suspension

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
No red strip. Sorry

Re: Adwords Website Suspension

Top Contributor
# 4
Top Contributor
So, how do you know the site was suspended? An email from Google?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords Website Suspension

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Im sorry. The red strip says site suspended and I also received an email from google.
r

Re: Adwords Website Suspension

[ Edited ]
Top Contributor
# 6
Top Contributor

Hello there;
Please copy / paste here the suspension email received from Google; or the full text shown on the red strip.
Do not include any personal info (e.g. Email, CID...)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords Website Suspension

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
The email is below. Please also note that I was able to get Google to tell me over the phone that it was because of an Arbitrage violation. ????

adwords-noreply@google.com
Sep 4 (1 day ago)

to me


AdWords account number: 361-998-4626

Hello AdWords Advertiser,

We wanted to alert you that one or more of your ads or keywords have
been disapproved. Unfortunately, we won't be able to show your ads on
Google, our search partners, or on Display Network placements until you
edit your ads or keywords to make them compliant with our policies.

If this is an error, we want to get your ads back up and running as
quickly as possible, and your Google team is here to help. Below you'll
find the reason why your ads or keywords have been disapproved. At the
end of this email, you'll find a Problem Report that includes details
about which ads or keywords have been disapproved and what you can do
to fix them (if possible).

====================
Disapproval Reason
====================
Site Policy: We've determined that your site doesn't comply with our
site policies. Because of this, any ads promoting this site have been
disapproved.

For more information about suspended sites, please see:
http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=190447&utm_source=google&utm_medium=...
--------------------

Repeated violations of our Advertising Policies may result in a
suspension of your AdWords account, so it's important to address any
issues as soon as possible by reviewing our policies. You can review
our Advertising Policies at:
http://support.google.com/adwordspolicy?utm_source=google&utm_medium=cm&utm_campaign=awpv.

This message was sent from a notification-only email address that
doesn’t accept incoming email. If you have questions about our
policies, please contact us through the AdWords Help Center at
http://support.google.com/adwords/bin/request.py?contact_type=approvals&utm_source=google&utm_medium...

Sincerely,
The Google AdWords Team


====================
Problem Report
====================
AdWords account number: 361-998-4626

----------------------------------------------

Campaign: 'Dog Beds #1,' Ad Group: 'Luxury'

----------------------------------------------

Ad Text:

Luxury Dog Beds

American made, ultra plush
Beds that look great in your home

www.pawsandclawspetsupply.com

Ad Status: Disapproved
Ad Issue(s): Site Policy
~~~~~~~~~

SUGGESTIONS:
You should have received a separate email that tells you the name of
the policy that was violated, the site that's in violation, and a link
that points you to more information about that policy and how to fix
the issue.

If you have questions about why your site was suspended or would like
to request a re-review of your site, please contact us at:
https://adwords.google.com/support/aw/bin/request.py?contact_type=site_policy

After your website has been re-enabled, you can then resubmit your ad
for review by editing and saving your ad.

-----------------------------------------

You may opt out of Disapproved ads and policy alerts emails associated with heartlandpetproducts@gmail.com by visiting /um/EmailOptOutLink?token=AOGacIreGUZEOp48U9Fdt6ERGhgB8MNPP9vAoww7Q_DUUub-HKG90AehpzGwcwyKdK6K5FBhbKQSlJevF26Lhv2opIkYHgOElNUS3z5sHbFrpi98WD4mJ2xIAw7Z4me5Lq86IILbdbZV. This link expires 30 days after we send this email to you.

Re: Adwords Website Suspension

Top Contributor
# 8
Top Contributor
Hello again;
You case was escalated to Google; You should be fine now. The site reinstated. Please confirm;
PS: a nice website.... Good luck with your campaign.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’