AdWords
2.4K members online now
2.4K members online now
Understand Google's advertising policies, including ad approval status and account suspension
Guide Me
star_border
Reply

Adwords Suspension

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have a problem and its constant firstly my account got suspended for no varification of billing and payment and i asked if there is anything i can do to get everthing right up and running, i expressed that i have everything about the account and anything that the specialists can need i am ready to forward it to them my card, my account, bank statements and anything they can request for but they actually never asked.

 

I have a good support individual helping me and he has done everything has he expressed to me also he waits for the specialists to get back to him but now today i got another email before solving the payment, i have now violated terms and conditions and i do not know which one that i have violated yet before everything was fine.

 

My question:

 

How does one get a site back and running after all this because if the site is in violation then i can fix any errors and if its payment then i am alsready but its been over a week and half with no solid answer.

 

Thank you everyone. I please need some help.

1 Expert replyverified_user

Re: Adwords Suspension

Top Contributor
# 2
Top Contributor
What is your URL?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords Suspension

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Moshe,

The URL is www.drspadam.co.za.

Note: I also expressed to ads support and specialists that i am running ads for a client as i have a start up company and i can not loose clients because they demand their refund and yet google also takes long to pay back.

Hope that helps

Thanks

Re: Adwords Suspension

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Moshe,

I am disappointed in google, its support personnels and everyone associsted with them because these are people who have given me a run for no good reason and they have made it clear that they just do not know what is wrong and what reasons they canceled the account now i just received the below message from support yet i have not been explained to what happened.

when i was setting up even before payment i asked support to check if i am not in any violation as this was my first ad running but i have heard from friends that they permanently suspend accounts and no i was given a green light that the account was ok and was good to run.

Now here is my question why was i told that i am not violating any Ts and Cs yet now they say i am??

below is the message i received.
Hello,

Our specialists have rewiewed your account and consider it is not compliant with Google's policy so I'm afraid you can no longer use Google AdWords to advertise your business. Google has the right to do so, as this is stated in the Terms and Conditions you've accepted when you signed up for AdWords.

I'm sorry for the inconvenience caused.


Marked as Best Answer.
Solution
Accepted by KathleenG (Community Manager)
September 2015

Re: Adwords Suspension

Top Contributor
# 5
Top Contributor

I agree with Google;

Please carefully read and review the Policy;

Your business model does not comply with the policy, and hence cannot be promoted on Google.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’