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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords Site Suspension for Malware - Stumped

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm hoping someone can please help!  I got an email from Google last night:

Customer ID: XXX-746-8010


We wanted to alert you that one of your sites violates our advertising policies. Therefore, we won't be able to run any of your ads that link to that site, and any new ads pointing to that site will also be disapproved.

Here's what you can do to fix your site and hopefully get your ad running again:

1. Make the necessary changes to your site that currently violates our policies:

     Display URL:
     Policy issue: Malware
     Details & instructions: 

My business depends on Adwords so I need to straighten this out quickly.  I've checked Webmaster Tools and it shows no security violations or health issues in the past 90 days.

 I've checked all of the following and they all come back clean.  Please advise on what I should do.  Thank you!!!!


AVG ThreatLabs

1 Expert replyverified_user

Re: Adwords Site Suspension for Malware - Stumped

Google Employee
# 2
Google Employee

Hi Keith 


Thanks for posting your question to our forum. It looks like you have already reached out to our support team. They should be responding to your request soon. Be sure to check your inbox for an email from "adwords-support". If you do not see an email check your spam box.


In the meantime, please look over our malware policy. Be sure to check for any: 


  • Sites infected with malware
  • Sites that install malware on a visitor's computer
  • Sites that incorporate content (images, Flash, iframes, etc.) from infected sites
  • Sites that redirect to domains containing malware


Re: Adwords Site Suspension for Malware - Stumped

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Shanea,


Thanks for your reply.  I have already checked and none of those appear to be an issue with my site.  After checking for issues I re-submitted the site to see if it would be cleared for Adwords.  Is that what you mean about reaching out to support?



Re: Adwords Site Suspension for Malware - Stumped

Google Employee
# 4
Google Employee

Yes. I reached out to our support team and they have said they are procressing that request.