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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords Policy Violators

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I didn't see any options under the "Post" icon so I am going for plan B. Smiley Happy

 

Below are the links to the search results.  There are actually 2 ads from companies who are not approved pharmacies.  1 - www.skinsolutions.md   2 - www.latisse.bz   You might need to scroll to the bottom of the page to view their ads.  Here is the link for both of the ads that are running:

 

Skinsolutions.md ad - http://www.google.com/aclk?sa=l&ai=CTe1Lt3hyUtD6HdSh6QG19IHwDdTAsJsE9Mrbk2-6pP6eKggDEAFQlcboHGDJ3qeN...

 

Latisse.bz ad - http://www.google.com/aclk?sa=L&ai=CSo1VeXlyUoaPHq_j6QGRLJ3QnbwEzbS9omiUxZl-CAMQAigCUNik6vYCYMnep43s...

 

These are links to search results of keywords searches that include the keyword term "Latisse".  I searched under Latisse price, latisse coupons, latisse side effects, and one or both of these advertisor's ads are appearing.

https://www.google.com/search?q=latisse+side+effects&oq=latisse+side+effects&aqs=chrome..69i57j69i59...

 

https://www.google.com/search?q=latisse+side+effects&oq=latisse+side+effects&aqs=chrome..69i57j69i59...

 

https://www.google.com/search?q=latisse&oq=latisse&aqs=chrome..69i57j69i60l2j69i59l3.1922j0j7&source...

 

Thank you AGAIN for all of your help!!!

1 Expert replyverified_user
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Accepted Solutions
Marked as Best Answer.
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Accepted by topic author Jane D
September 2015

Re: Adwords Policy Violators

Top Contributor
# 9
Top Contributor
Hello again;
Google replied that the issue was sorted out, and the ads should NOT be running again
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

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Re: Adwords Policy Violators

Collaborator ✭ ✭ ✭
# 2
Collaborator ✭ ✭ ✭

Hello, I respond just to say that if they restricted Ads to some locations people from this forum might not see these ads. It would be better to include a print screen using any free service . This is one that I use http://prntscr.com/

Re: Adwords Policy Violators

Top Contributor
# 3
Top Contributor
Please include screenshots of the ADS on SERP. The links you provided (as an Adrian correctly mentioned) do NOT show ads!
I must have screenshots of the SERP showing the ads, in order to escalate the case again to Google.
Thank You .
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords Policy Violators

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I can't believe it, these guys are BACK under the keyword term Latisse!

 

 

 

Latisse prtscr2.png

 

This is the other company that advertises and is also not an approved pharmacy:

Latisse prtscr3.png

 

The two companies who are advertising and are not pharmacy approved are skinsolutions.md and latisse.bz. 

 

I don't understand how skinsolutions was taken down (thanks to you!) and is now back up again? Can you explain how this happens?

 

 

Re: Adwords Policy Violators

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Here are more ads of the 2 companies who are NOT approved online pharmacies!!

 

Latisse price prtscr.png

 

Latisse coupon prtscr.png

Re: Adwords Policy Violators

Top Contributor
# 6
Top Contributor
You'll have to file on those, using the process Google has set;
Please fill in this form ; It may take some time;
https://support.google.com/adwords/answer/176378?hl=en
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords Policy Violators

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I have completed that form multiple times over the past 2 months now! I even emailed legal@google.com and I have called multiple times over this. Why does Google continue to ignore pursuing advertisers who break their advertising rules?! Is this the only solution?? To fill out a form only to get ignored for 2 MONTHS?! Doesn't Google care about their OWN policies and procedures?? PLEASE OFFER ME SOME BETTER SOLUTION OR PLEASE PLEASE PLEASE CONTINUE TO REPORT THESE ADVERTISORS FOR ME AS YOUR EFFORTS MADE A DIFFERENCE THE LAST TIME!!

Re: Adwords Policy Violators

Top Contributor
# 8
Top Contributor

Please refrain from "yelling" /"shouting" at me (i.e using CAPS). I don't work for Google, and have no control over Google internal  review processes.
Google has set a process to report Policy violations. Since it is a human review, it does take a long time... Keep trying. I have NO other "path" to offer. This form was especially set as "one location" to report all complaints. All complaints are checked. First in - first serve. Keep trying

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’
Marked as Best Answer.
Solution
Accepted by topic author Jane D
September 2015

Re: Adwords Policy Violators

Top Contributor
# 9
Top Contributor
Hello again;
Google replied that the issue was sorted out, and the ads should NOT be running again
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords Policy Violators

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Hi MosheTLV,
All of the ads have been pulled. Thank you thank you thank you!!! I'm very sorry that I appeared to be yelling with my caps. I had tried everything multiple times, to bring this matter to Google: calling, form submissions, had the NABP (pharmacy board) email Google to alert them of the ad, and nothing..... it's been frustrating to say the least. But YOU (not yelling) my friend, seem to have the magic to get things moving with Google!!! I sincerely appreciate your help!! Have a wonderful day!