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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords Account suspension

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

This is utter disturbing behaviour by Google official, they don't respond mails, they don't solve advertiser problems.

I have this account all my ads were approved, all my keywords were  eligible or approved and all of the sudden the account got suspended, they said that I have violated the advertising guidelines, I asked them what are the guidelines I have violated, one of their agent said said my site has clocking issue, I know that the clocking is serious issue, but my site do not have any clocking issue.  I have installed Google webmaster, I did not receive any warning or notification in webmasters as well I looked for manual action taken by Google but that was also negative, no manual action has been taken on my site.

I got checked the website from some of the expert they also said that the website do not contain any clocking problem. I again mailed them but now they are not responding. This is their customer service.

I dont understand how can they say I have repeatedly violated the guideline when I did not get any notification on any of Google medium. The website do not have any clocking issue,And the most annoying thing is that after the firs mail they stopped replying my mail, may be because I am a small advertise and they do not care about the small advertiser. 

1 Expert replyverified_user

Re: Adwords Account suspension

Top Contributor
# 2
Top Contributor
Please share the website URL
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Adwords Account suspension

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
thanks Moshe for your respond the website URL is http://www.springbokarcade.com/ I sell Pool tables, arcade games, slot machine, all my keywords and ads were approved..but I dont know what webt wrong..please analyze the website and share your views, if the website has any problem I will rectify it.

Re: Adwords Account suspension

Top Contributor
# 4
Top Contributor

I answered your question a few days ago;
In my view, your site violated the "Casino and Gambling" section of the Policy:

 

>>"Google AdWords restricts the promotion of offline gambling, online gambling, and gambling-related products"
https://support.google.com/adwordspolicy/answer/176014?hl=en

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords Account suspension

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
@ Moshe: but if this was the issue "Google AdWords restricts the promotion of offline gambling, online gambling, and gambling-related products" why didn't they say this only they said that the site has clocking issue, and if this was the isse than how come all my ads and keywords were approved?

My keywords were:
retro arcade games
South african arcade games
coin-op machine games

and the ad copy was
Many Arcade games
For South Africa
Fantastic thrills!

Do you think this is a major violation of Google adwords policy.

Re: Adwords Account suspension

Top Contributor
# 6
Top Contributor
Where did they say that the site has a cloaking issue?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords Account suspension

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆
They sent me a mail saying that the website has cloaking issue, I have been into website development and designing from the last 5 years but I could not find clocking issue with this website. I don't know how did they find clocking issue.

this is the response I got
"Thank you for your patience on this. I have pushed the team to review this as quickly as possible.
Unfortunately I do not have good news. The team have reviewed the site and have determined that that it is in violation of our Business Practices. To be specific it relates to Cloaking and Gaming. I have attached a link for your reference here. The team have said that they will not re-enable the site in this instance. I suggest to review the policies in the link above Josh and make any amendments that you deem necessary in order to be compliant , if you wish to advertise the site once again. I'm sorry that I don't have better news for you here."

Re: Adwords Account suspension

Top Contributor
# 8
Top Contributor
OK; let me ask Google what was the actual reason for suspension.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords Account suspension

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Yes Please, That would be very helpful for me.

Re: Adwords Account suspension

Follower ✭ ✭ ☆
# 10
Follower ✭ ✭ ☆
Hi Moshe, did you get any response on my issue from Google.