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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords Account still suspended..

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

Our Adwords account is suspended and below is the first email we received:

 

Your AdWords account has been suspended because it doesn't comply with our Advertising Policies and our AdWords Terms and Conditions. Please note that this means your account and any related accounts have been suspended, you can't create any new accounts, and your ads will no longer run on Google, our search partners, or on Display Network placements.

 

We had no idea what caused it and one of the contributors in the forum gave us kind advise to see https://support.google.com/adwordspolicy/answer/189033?hl=en

 

We carefully read it and added new disclaimer. We submitted for a review and I've got their email saying:

 

While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

 

It sounds like we comply with Adwords Terms and Conditions now but we are still violating AdWords policies?

I don't have any idea what else we need to fix.. Please help.

Our site is:

www.visaclick.net

 

Thank you

JK

2 Expert replyverified_user

Re: Adwords Account still suspended..

Top Contributor
# 2
Top Contributor
Your question has already been answered:
https://www.en.adwords-community.com/t5/Ad-Approval-Policy/Adwords-Account-Suspended/m-p/382831
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords Account still suspended..

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi, MosheTLV
Thank you for your response.
Yes, my original question was answered once but the problem didn't get solved completely. We thought our site fulfilled the condition to comply the policies (Sale of free items and official services) by adding the new disclaimer. However, the account is still suspended. We are trying to get help on whether we missed something in the same category or we are violating some other policies.

Re: Adwords Account still suspended..

Top Contributor
# 4
Top Contributor

if the physical products or service or business-model
is violating the policies then what is done on the website
will not matter.

Re: Adwords Account still suspended..

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you Celebird.
But I see our competitors' ads are running just fine.
For example:
https://evisa.eu.com
https://turkey.evisas.org

Re: Adwords Account still suspended..

Top Contributor
# 6
Top Contributor
"Also, remember, just because your competitors are violating a policy, doesn't mean that you can. If they are indeed violating a policy, they should be reported and they will eventually be caught."
https://www.en.adwords-community.com/t5/Ad-Approval-Policy/Adwords-Account-Suspended/m-p/382831