AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords Account Suspension

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi I have an Adwords account that I look after which was suspended after it was running OK. I have submitted a review request to Google and they came back to me saying:

 

"While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google. 


For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at https://support.google.com/adwords/answer/1703646

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form:
https://support.google.com/adwords/contact/pf_suspended


Please be aware that we can't process your request unless our Terms and Conditions are met.

We appreciate your cooperation.

Sincerely,
The Google AdWords Team"

 

I don't know where I'm going wrong and I'm not getting an exact reason why the account is suspended so I can fix the problem. I really need to get to the botton of this and have the account up and running again. I would appreciate your help and advice.

Thanks

Hyder

 

 

Re: Adwords Account Suspension

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆
Hello,

What webpage are you using as a landing page?

Re: Adwords Account Suspension

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Ryan,
I was jumping with joy when I saw your prompt reply! This is the landing page I'm using:
bit.ly/1FhRm7s
Thanks
Hyder

Re: Adwords Account Suspension

Follower ✭ ✭ ☆
# 4
Follower ✭ ✭ ☆
Hello,

I think your problem falls into your webpage. The link contains the words drugs and alcohol. Adwords does not allow a person to advertise drugs and alcohol and your site must be against their policies. You may have to change the wording in your ads, keywords and landing page.

Re: Adwords Account Suspension

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks very much for getting back to me Ryan.
I have researched this and found people having similar adverts running (for drung and alcohol rehab). See below their advert and landing page and our advert and landing page:

Other's Google Running advert:
Alcoholism Drug Addiction - SolutionsRetreat.org‎
Adwww.solutionsretreat.org/‎
We have the information you want Recovery Rehab Treatment Center

Landing Page: http://solutionsretreat.org/alcoholism-drug-addiction-recovery-rehab-treatment-center?gclid=CP2i9JOc...

Our Advert:
Alcoholism Treatment
Get Help For Alcoholism
Claim Free Consultation Now!
alexanderclinic.co.uk

Our Landing Page:
http://www.alexanderclinic.co.uk/online/ac-alcohol-drugs-ggl-sch-sco.html

Strange thing is, we asked for a manual review of specific keywords with their advert attached to them, and when we did this Google just suspended the account!
So do u think that I should change the wording of the links present on our landing page? I think many other adverts have the word/term "drug addiction" as a keyword for example and still have their advert running with no issues. So is it just a landing page issue?

Re: Adwords Account Suspension

Follower ✭ ✭ ☆
# 6
Follower ✭ ✭ ☆
My best guess is the first landing page has addiction recovery rehab center within the link. Yours does not specify this and just has alcohol and drugs.

Re: Adwords Account Suspension

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
OK perfect, I will change the link of the landing page. Do you suggest any changes to the content of the landing page itself?

Re: Adwords Account Suspension

Follower ✭ ✭ ☆
# 8
Follower ✭ ✭ ☆
Not at first glance. Other than maybe rewording "Problems with Alcohol or Drugs?". Try to make the header similar to what your keywords will be. Maybe something like this "Rehab, Recovery and Treatment For Drug and Alcohol Addiction" This way Drugs and Alcohol are used in a phrase sandwich of keywords as opposed to being stand alone as before.

Re: Adwords Account Suspension

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Thank very much for the advice Ryan. I will get to work to amend things and submit for review. I will keep you updated on how I get on.
Hyder

Re: Adwords Account Suspension

Follower ✭ ✭ ☆
# 10
Follower ✭ ✭ ☆
Ok let me know if you need anymore help.