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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords Account Suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

Our ad was running fine for about a month and the account is suspended.

I'm trying to fix the problem and resubmit. But I don't know where to start and what those problems are.

Many different ads for the sites similar to ours are running just fine.

I need some advises from experts please.

Thank you.

 

Our site is:

www.visaclick.net

 

 the email I received said;

 

"Hello AdWords Advertiser,

Your AdWords account has been suspended because it doesn't comply with our Advertising Policies and our AdWords Terms and Conditions. Please note that this means your account and any related accounts have been suspended, you can't create any new accounts, and your ads will no longer run on Google, our search partners, or on Display Network placements.

If this is an error, we want to get your account back up and running as quickly as possible, and your Google team is here to help. Here's the account..."

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Marked as Best Answer.
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Accepted by MosheTLV (Top Contributor)
September 2015

Re: Adwords Account Suspended

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi Jong.
I would pay very careful attention to this AdWords policy.
https://support.google.com/adwordspolicy/answer/189033?hl=en

Particularly the limitations section in the exceptions area. I notice that you don't account for many of these. This is likely why your account was suspended.

Also, remember, just because your competitors are violating a policy, doesn't mean that you can. If they are indeed violating a policy, they should be reported and they will eventually be caught.

 

Here's some further reading that may help you better understand what is happening.

Hope that has shed some light on the subject.

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Adwords Account Suspended

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi Jong.
I would pay very careful attention to this AdWords policy.
https://support.google.com/adwordspolicy/answer/189033?hl=en

Particularly the limitations section in the exceptions area. I notice that you don't account for many of these. This is likely why your account was suspended.

Also, remember, just because your competitors are violating a policy, doesn't mean that you can. If they are indeed violating a policy, they should be reported and they will eventually be caught.

 

Here's some further reading that may help you better understand what is happening.

Hope that has shed some light on the subject.

Re: Adwords Account Suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you Dave!
I will check on that.

Re: Adwords Account Suspended

Top Contributor
# 4
Top Contributor

Re: Adwords Account Suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Dave,
We have fixed our site and added new disclaimer. We submitted for review and our account is still suspended. We tried to reach Google for details, all we get is the same email saying we are violating the policies. Could you help us one more time? below is the email we received.

*** Please do not respond to this system-generated email. ***

While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at https://support.google.com/adwords/answer/1703646

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form: https://support.google.com/adwords/contact/pf_suspended

Please be aware that we can't process your request unless our Terms and Conditions are met.

We appreciate your cooperation.

Sincerely,
The Google AdWords Team

Re: Adwords Account Suspended

Follower ✭ ✭ ☆
# 6
Follower ✭ ✭ ☆

Jongkyung,

 

You sure did pick one!  Services related to governmental services, especially visas, have been an extremely hot topic and recent federal changes have made it even more difficult for advertisers.   Transparency is the key.  Adequately disclose your business model to visitors, prominently and fully.  Don't deceive, be up front and follow google's Sale of Free Items policy to the letter!

 

It can be done properly with a lot of hard work.

 

Good luck