AdWords
3.7K members online now
3.7K members online now
Understand Google's advertising policies, including ad approval status and account suspension
Guide Me
star_border
Reply

Adwords Account Suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

One client recently approched us and his account got suspended because of user safety issues. What we should need to do to get out from this situation and to start run the campaigns again.

1 Expert replyverified_user

Re: Adwords Account Suspended

Top Contributor
# 2
Top Contributor

Hi Sudheer,

 

User Safet is a sensitive issue and this policy has to be adhered otherwise the account can get suspension as happened in your client's case. Read this policy for more details: https://support.google.com/adwordspolicy/answer/1050602?hl=en

 

Your client can appeal a case in front of Google so that they can review and see if anything can be done out of it. More details available here: https://support.google.com/adwordspolicy/answer/3375595?utm_source=hc&utm_medium=susp&utm_campaign=2...

 

Pankaj

Re: Adwords Account Suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Pankaj,

Can you please tell me what could be the reasons that cause user safety problems. I went through these articles.

Re: Adwords Account Suspended

Top Contributor
# 4
Top Contributor
Is it possible for you to share the website URL here?

Re: Adwords Account Suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Re: Adwords Account Suspended

Top Contributor
# 6
Top Contributor

Oh, it's a technical support website and I just answered one of the query related to this topic. It's a very sensitive issue and I would also encourage you to read the response from Googler John Paul in this thread: https://www.en.adwords-community.com/t5/Ad-Approval-Policy/account-suspended-tech-support/td-p/23613...

 

As I have given another link in my prior post, you or your client can appeal the suspension and proceed accordingly.

 

Pankaj

Re: Adwords Account Suspended

Follower ✭ ✭ ✭
# 7
Follower ✭ ✭ ✭
Sudheer- Nothing can be done for tech support case. If the account is suspended or website is suspended because of user safety it means that google feel you can harm to user and wont allow your ads. My experience once you suspended because of user safety, there is no solution to that. For one of my client i changed their business model even still google didn't considered the appeal.

Re: Adwords Account Suspended

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Is there any way or process to get back the account for this kind of business. If the Google is not supporting, who can they run the business.