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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords Account Suspended

C T
Visitor ✭ ✭ ✭
# 1
C T
Visitor ✭ ✭ ✭

Hi, My Adwords account is suspended. It shows this message when I log in:

 

Your Google AdWords account has been temporarily suspended due to suspected unauthorised access attempts.

 

All campaigns were running normal and I received an email saying that the Administrative rights have been removed from my profile.

 

All sites and campaigns were fine with the advertising policies.

 

Please advise what can be done as I am loosing on potential revenue.

 

Customer ID: 927-514-7024

1 Expert replyverified_user

Re: Adwords Account Suspended

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hello there;
Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Re: Adwords Account Suspended

Top Contributor
# 3
Top Contributor
Hi there;
It's different form for unauthorized access..
Follow the online step by step instructions in this link;
http://support.google.com/adwords/troubleshooter/2364595?hl=en
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords Account Suspended

C T
Visitor ✭ ✭ ✭
# 4
C T
Visitor ✭ ✭ ✭

Thanks MocheTLV but I am in a bigger mess than before Smiley Happy

 

Google followed up on the case. Took them nearly 3 days to tell me that there was no unauthorized access to my account, which I already knew. So they made my account active but forgot to change my users admin rights. 

 

So now I just have read only access with 2 campaigns active with £50/day budget and I cannot make changes/pause them. I've sent Adwords an email yesterday but they wanted me to put it in a specific format and after that email its been 17 hours there is no response.

 

Maybe that's because of the weekend. So does this means that I am going to loose £100/day till Google does not feels like resolving my problem.

 

I am honestly fed up with Adwords. First it eats all your profits and now its wasting time and money.

 

I have no clue what to do. Just sit there watch my money get drained on broad match keywords which I had to remove.

 

God help me. Not Google!