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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords Account Suspended (quite illogical)

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account shows  suspension error  and recieved this email today.

Hello PK,

 

Thanks for your continued patience during this process. Our specialists have re-reviewed the account and confirmed that it is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated. Please avoid creating additional AdWords accounts, as they will be subjected to the same suspension.

 

Our support team will not be able to give you any more specifics on the suspension.

 

We appreciate your understanding and cooperatin"

 

 

 

Error :- Your account is suspended - We've had to suspend your AdWords account because it contains major or repeated violations of our advertising policies. 

 

Website:-  www.calltechy.com

Business :- Computer  Technical Support

Location :- Mason , OHIO , USA

 

Appeal

Please Remove the suspension status and rereview the website

 

1)      Constant User of our brand “Calltechy “ on website, landing pages, ad copies, social media and payment collections

2)      Visible  Prices  and Visible Disclaimer  on every page of website

3)      Detailed  Privacy Policy, Refund Policy and Terms and conditions on the website

4)      Premium DNS used for the domain

5)      During review of google website was down for one day  as godaddy upgraded the DNS to Premium DNS

6)      Error shows , it contains major or repeated violations, but no prior intimation or corrective information was shared by Google

7)      Because we are new google adwords and not that technically literate to operate this account properly , please guide us through the exact violations so that we can fix it and make it work.

8)      We are just 30 days old adwords account and novice in google adwords management and this is highly discomforting and discouraging that gooogle will not allow  and entertain our online business at all  without even providing the violation reason and the chance to perform required changes.

 

 

 

 

If anybody is reading this and can help get us out from this situation please help and revert

Regards

PK

 

 

 

 

1 Expert replyverified_user
Marked as Best Answer.
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Accepted by MosheTLV (Top Contributor)
September 2015

Re: Adwords Account Suspended (quite illogical)

Top Contributor
# 2
Top Contributor
There has been a lot of noise around this issue over the past few months as technical support sites have been suspended under the User Safety policy.

http://support.google.com/adwordspolicy/answer/1050602?hl=en&ref_topic=1626336

Unfortunately, for the time being at least, it would appear that all tech support advertisers are being treated alike... although I am sure you are just as frustrated at the number of charlatans with whom you must compete.

I suspect - although there are others here who are much more familiar with Google Policy - that you will not be able to simply fix this by making changes to your site.

Re: Adwords Account Suspended (quite illogical)

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭
Hi pankaj,

Can you copy and paste the first email you received from adwords that would tell you which policy you voilated?
Post and also write how many times you appealed.

Re: Adwords Account Suspended (quite illogical)

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
they never provided me any violation reasons ever. this is the the first time i appealed

Re: Adwords Account Suspended (quite illogical)

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
But i believe this is unethical from google, they just can't sabotage any small start up like this. they should respect the efforts involved in a business development.
Regarding User safety, Google should prepare some strategy to differentiate between black or white. We are okay if they are not accepting grey but at least they should tell what is grey according to them.

Re: Adwords Account Suspended (quite illogical)

Follower ✭ ✭ ✭
# 6
Follower ✭ ✭ ✭
Pankaj-Google is not supporting tech support people but yes i would say that they are suspending only which are not following policy whether it is any business. Now you must have definitely received an email stating that your adwords is suspended because of this policy and they must have given a link. untill i wont see that email i would not able to help you. please note that if this is the first time after appeal that you have one more chance.

Adwords Account Suspended (quite illogical)

Follower ✭ ☆ ☆
# 7
Follower ✭ ☆ ☆

This is the current Google Adwords doing business suddenly to "suspend account" without any clear explanations. And end up request customers to pay the previous campaign ads.

 

Really smart do the business.

 

For those first time to create Google Adword, please be aware yourself because Google Adword will suspend your account randomly.. And saying that you are violating their policy.

 

No much clear explanation and "everything is confidential". Kinda sucking money company.