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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords Account Suspended - No Details Given

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# 1
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My AdWords account was suspending a few days ago, and without giving much reason. I originally opened my AdWords account somewhere around 5 years ago when they were giving $50 in free advertising credit away. I was starting a small freelance web design business and thought I would give it a try. I knew nothing about AdWords and didn't ask anyone for help so needless to say that $50 went to waste. 

 

Fast forward: 

 

After starting a new website in the Tech Industry i started up the ol AdWords account and created a new Campaign. Selected some keywords, even called an AdWords specialist to help me in making sure that I was doing a good job in choosing my keywords and creating an effective advertisement. 

 

Shortly after I found out that my advertisements were disqualified, and my website was suspended from advertising on. I had/have no exact idea as to why my site was suspended. It was then elevated to an "AdWords Specialist" and I was supposed to hear back from them in 2-3 days to get the issue resolved. Instead, 4 days later I get an email saying that my AdWords account altogether is suspended and that the decision is "Final" and that if i try to create any other AdWords accounts the same will happen.

 

I did research in the AdWords community to see what I may have done wrong, and I have spent about 12 hours doing a complete overhaul on my site to HOPEFULLY alleviate absolutely any idea of me misrepresenting myself and my businesses services.

 

https://support.google.com/adwordspolicy/answer/6020955?hl=en&rd=1

 

Can someone somehow please take a look at my website: www.techgenius.guru and help me get my account un-suspended? Or possibly tell me if there is anything else I need to fix?

 

I am relying on AdWords at the moment to help me get some revenue generated. The reason why i choose AdWords over everything else is because as i said earlier, my old business was in freelance webdesign and i then taught myself SEO. I feel most comfortable advertising through a familiar platform. 

 

Someone please get back to me asap, i REALLY would appreciate having my AdWords account back.

 

Thanks!

1 Expert replyverified_user

Re: Adwords Account Suspended - No Details Given

[ Edited ]
Top Contributor
# 2
Top Contributor

Hello @Brandon B;

I have empathy with your case. You have put time and money, read the Policies, and "poof"  suspended.... Smiley Surprised

 

However, if you run a search on the community for "tech support" or "IT remote support",  "IT support"  etc.. you'll find many discussions on the topic. The bottom line  (of these discussions) is: IT tech support is a "sensitive" business to promote. Google is very restrictive when approving  online promotion of "tech support" businesses.

So, I don't think you would be able to promote remote IT  support  on Google.

I am Sorry. (It does seem that you invested a lot, constructing your site)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Adwords Account Suspended - No Details Given

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# 3
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Hey @MosheTLV;

Is there anything I can do to call a representative from Google about this? I already submitted for my account to be reevaluated. I believe that now my website should accurately portray my website and within the policies Google has set, please tell me there is some action I can do.

Re: Adwords Account Suspended - No Details Given

[ Edited ]
Top Contributor
# 4
Top Contributor

Hello again @Brandon B;

 I am aware of the investment you have made constructing this website, but, honestly, I don't think your business  model could be approved for AdWords.

Your best approach would be to look for other platforms to promote this  business.

 

I am sorry.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Adwords Account Suspended - No Details Given

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# 5
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Hi Brandon! Moshe is right that this business model is extremely sensitive for advertizing through Google Adwords. Still there are may running ads, and frankly speaking i do not undestand why they are allowed as the landing pages of the sites for IT support do not follow all guidelines. But if to speak about your site, there is a number of problems:
- if your services are meant for the USA citizens you must be registered in the USA and have an office their, and your site must mention the office address
- http://www.techgenius.guru/contact-us.html
this page shows 404 error
- if you click on "Get connected" the download of the team viewer file begins withot a confirmation from the user that such download is actually allowed by the user. This is totally wrong
- there is no inforamtion how much your services cost and the payment methods, if there are risks for any automatic payments, if you provide refunds, etc.
- Your site gives unrealistic promises like "We’ll fix anything!"
That is what i have noticed by having a brief look at your site.

Re: Adwords Account Suspended - No Details Given

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# 6
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@Kelly_E;

 

Thanks for your reply!

 

I will change the connect button, I will go into more detail about what payment methods are accepted, refunds, and automatic billing on my services page. The reason why it says "We'll fix anything" is because my business model is all about us being able to solve any problem. Hardware or software, we have solutions available. I will work on changing up the wording though  to make it sound more realistic. I took down the contact page because i didn't think it was needed, i can bring it back and put an address if needed. The thing is, i am just starting this business, and i do not have an actual "office" yet, it is a home based business, and yes if you call the 888-877-7763 number it will ring my home office. I am not really taking calls as of yet, because I'm not advertising, but that is how it works. Should i put down a home address for the business? I'm going to continue to tweak my website, and do everything I can to get Google to accept my website and business model. I know that it can/will work, im just going to have to take the time to change it according to their needs, and thats ok, im determined to get this working.