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Understand Google's advertising policies, including ad approval status and account suspension
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Adwords Account Suspended: Need Help to Find out WHY

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have an Adwords Manager account, and every account within it has been suspended, and I can not figure out why.  This process has been going on for weeks Trying to fix this issue, and figure out what the issue is has been extremely frustrating. Whenever I fill out this form: https://support.google.com/adwords/contact/pf_suspended I always get generic answers such as "We’ve confirmed that your account is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated."

 
Most of the times when I call Adwords support, I get similar generic answers, but I recently was informed by someone when I called that there were signs of cloaking where one of my sites sent google to a different site then the one shown???  I can assure you that this is not something I do, and I have no reason to. The only thing I could think of is that since I am promoting sites for my client, that sometimes different pages get re-directed to based on the country.  Also, since my main client uses other marketers to market their product, maybe one of them used the domain in a negative way on Adwords...is this something that would affect me??
 
I am certain that whatever is the issue is, it is a misunderstanding that can be fixed.  it is just extremely frustrating that I can't get an exact reason as to why.  If it is one of the issues above, I can ask my client to make a separate website domain name just for me that I would have complete control over where none of the above issue could happen.
 
I ask that I please have someone explain to me what the issue is so I resume using Adwords.
 
Thank you in advance.
 
 
2 Expert replyverified_user

Adwords Account Suspended: Need Help to Find out WHY

Rising Star
# 2
Rising Star

Hi Ryan,

 

Two questions...

 

You would have received emails regarding the suspensions, if you share the reasons we might be able to give you an opinion.

 

Could you share URLs or the type of business your clients are in?

 

Adwords Account Suspended: Need Help to Find out WHY

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Rob,

 

This is what I was told

 

"Hello AdWords Advertiser,

Your AdWords account has been suspended because it doesn't comply with our 
Advertising Policies and our AdWords Terms and Conditions. Please note that 
this means your account and any related accounts have been suspended, you 
can't create any new accounts, and your ads will no longer run on Google, 
our search partners, or on Display Network placements.

If this is an error, we want to get your account back up and running as 
quickly as possible, and your Google team is here to help."

 

Like I said, it was just a very generic answer which is quite frustrating.

 

Here is an example of one of the links: yourradionow. com

 

These have already been approved so the actual site content is not the issue.  Here is what was said when they were approved:

 

"We reviewed your site and confirmed that it is an authoritative online distribution source for the software you want to advertise and meets the requirements of the Free Desktop Software Policy for the website youradinonow. com. Your software ads linking to this site are now approved to run.

 

Adwords Account Suspended: Need Help to Find out WHY

Rising Star
# 4
Rising Star

Hey Ryan,

 

Usually there would have been another message that mentions the policy. If not, I presume you have had previous suspensions that might give you an idea of what is wrong.

 

But without the policy or knowledge of your site, it is hard to provide an opinion.

 

Adwords Account Suspended: Need Help to Find out WHY

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Here is an example of one of the links: yourradionow. com

These have already been approved so the actual site content is not the issue. Here is what was said when they were approved:

"We reviewed your site and confirmed that it is an authoritative online distribution source for the software you want to advertise and meets the requirements of the Free Desktop Software Policy for the website youradinonow. com. Your software ads linking to this site are now approved to run."

 

 

"I presume you have had previous suspensions that might give you an idea of what is wrong."  There have been no other suspensions, just this time.

Adwords Account Suspended: Need Help to Find out WHY

Rising Star
# 6
Rising Star

Hi Ryan,

 

In my opinion this is the policy that is behind your suspension (see below). It isn't for me to say whether this is warranted or not. But we have had a couple of similar suspensions for sites that promote video discussed here recently. Looks like Google is cracking down. I severely doubt you can get the suspension removed. In retrospect, some information on your site that mentions the radio stations and your authorisation to stream them could have helped.

 

From a personal perspective, I would never download your product, it doesn't have anything to indicate I can trust it to not be loaded with adware or malware.

 

Unauthorised sites or software that capture, copy, or provide access to copyrighted content

Examples: Sites, software, or toolbars that enable unauthorised streaming, sharing, copying, or downloading of audio guides, e-books, anime, games, movies, mp3 ringtones, music, software, TV shows, works by independent artists, record labels, or other content creators

 

https://support.google.com/adwordspolicy/answer/6018015

 

Adwords Account Suspended: Need Help to Find out WHY

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I appreciate your thoughts, however, I still do not believe that the site is the issue.  You can see many similar sites being advertised here: http://www.izito.com/?vid=l17369134173I1486510115&template=&asid=1810073229&awc=&de=&nwc=&suggest=1&... (Top ones are from Adwords) and here: http://www.izito.com/?vid=l17369134173I1486510115&template=&asid=1810073229&awc=&de=&nwc=&suggest=1&...

Adwords Account Suspended: Need Help to Find out WHY

[ Edited ]
Top Contributor
# 8
Top Contributor

Well... There are several issues here;

The email you received indicates that there had been  several visions in the past that were not fixed.

The free software Policy  is only one section of the Policy.

Though you might be in compliance with  the "free desktop  software" section of Policy,  you must also comply with the unwanted software Policy,  as well as  the copyrights section of the Policy.

 

The text  of the email received from Google, and the  numerous communications with Google you have had, with no success,  hint that  the account will not be reinstated.

 

[Edit]: only now I see @RobSkelton's reply. I agree.  And, your site IS (or actually was) the root cause of the suspension

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Adwords Account Suspended: Need Help to Find out WHY

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I actually just received this email from Google: "While reviewing your account, our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts."

 

This makes no sense, as all payments have gone through with no issues.

Adwords Account Suspended: Need Help to Find out WHY

Rising Star
# 10
Rising Star

While your site and product are most likely the key problem, I'm guessing that all the accounts use the same billing details? This can be problematic if you are promoting very similar products in the same locations - Google could suspect double serving.

 

Unless there is a strong reason for having multiple accounts (different billing details, for example), it is best to just have one account.