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Understand Google's advertising policies, including ad approval status and account suspension
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Ads suspended for "promoting free desktop software"?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our google ads are suspended for promoting free desktop software, but the fact is that we do charge our software at a relatively high price. It is absolutely not free. However, we do provide free trial(adopted by many software sellers) to clients provided that they fill in their information.

 

In the mail google sent to us, they asked us to fill in some form to be authorized promoter of mentioned software, we did it, but got no response. 

We're worried that this will take us like forever, but it seems that we're lack of other channels to solve this problem. 

 

Are there any other channels that we can deal with this ASAP?

What are the available revisions for our ads to continue to run our ads?

 

Thanks a lot! 

 

1 Expert replyverified_user

Ads suspended for "promoting free desktop software"?

[ Edited ]
Top Contributor
# 2
Top Contributor

Only one authorized reseller for a free trial is allowed per region. If you are not the one, then you cannot offer free trail.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Ads suspended for "promoting free desktop software"?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Moshe! Thank you so much for your reply! We're the developer, holder and publisher of mentioned software, so it seems to me that we should have been considered authorized seller.And we've already filled the form google suggested us fill to be authorized seller of mentioned software, got no response so far. The problem for now is that we don't know how long it will take google to review our website and that what else we can do to resume our promotion. We're the only one who are promoting SalvationDATA software using google adwords, there's no authorized reseller in our region. Here's our website if you can kindly advise what we can do.

www.salvationdata.com 

We would appreciate your help very much! 

Thanks!

 

Ada

 

Please kindly advise what we 

Ads suspended for "promoting free desktop software"?

Top Contributor
# 4
Top Contributor

If you are the developer and the software  holder, call Google and check for the status.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’