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Understand Google's advertising policies, including ad approval status and account suspension
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Ads rejected for site not working when site is working

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm a bit stumped on this one. I submitted a few ads for a new campaign today. The ads will link to this landing page: http://homecareassist.com/caregivers/ The ads were rejected and the reason given was that the "site is not working." The site is working. The ads do not appear to violate any additional policies. The landing page provides information about this service and invites users to create an account within this site. Can anyone shed any light on why I'd get this rejection notice and what I can do about it?

1 Expert replyverified_user

Ads rejected for site not working when site is working

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

hi @Jon P

 

The Google system noticed that your site was not working, hence the disapprovals.  Please go ahead and use the steps found https://support.google.com/adwords/answer/1704383?hl=en to troubleshoot the issue and resubmit the site for approval. Let us know if you have additional questions as you move through the process!

Ads rejected for site not working when site is working

Top Contributor
# 3
Top Contributor

@Jon P

Check with your webmaster and verify that the site is accessible from all locations and all devices.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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