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Understand Google's advertising policies, including ad approval status and account suspension
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Ads Disapproved - Site not working

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

Would someone take a look at our site faces.com and let me know why our ads have been disapproved, we have checked that the site is live and isn't blocking any Countries, so its got to be something else that is at fault.

3 Expert replyverified_user

Re: Ads Disapproved - Site not working

Top Contributor
# 2
Top Contributor

Hi @Steve M looks fine to me, quite fast actually.  Sorry, but I have to ask the obvious question, have you double and triple checked the URLs of your Ads?  Have you checked that there are no Keyword level URLs at play?  Is the Account new, or have you previously had successful (approved) Ads?  Has anything, and I do mean anything changed since your last successful Ad?

 

Do the Ads point to the home page or a page inside the site?  If the latter, does that page exist?

 

Has the site had any down time at all; maintenance, upgrades, etc?

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits

Ads Disapproved - Site not working

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi John,

Thanks for answering, we have had an account for a long time with a number of other sites/ads working just fine, faces.com was added this week together with 3 adverts, all have been disallowed with that reason.

 

I did double check the url and was very careful to ensure that I submitted it as https://www.faces.com as in earlier ads for other sites that used https I found that submitting as www without the https caused Google problems for some weird reason.

 

The ads all point to the homepage, I'm pretty sure there's been no downtime on the site since I last tried to submit an ad.

Ads Disapproved - Site not working

Top Contributor
# 4
Top Contributor

@Steve M;

Verify that the site is open for crawling from all locations, and from all devices. In addition to Jon's reply, this  the typical reason for this error.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Ads Disapproved - Site not working

Rising Star
# 5
Rising Star

You do face another potential issue with a lack of unique content. Do a Google search for "Add friends and chat online privately using our safe and secure instant messenger." and you will see it appears on a lot of websites.

 

" little or no original content,"
https://support.google.com/adwordspolicy/answer/6020954?hl=en-AU&ref_topic=1626336

 

Ads Disapproved - Site not working

Top Contributor
# 6
Top Contributor

Yep. @RobSkelton did look at your site and is definitely correct.  The main goal of the landing page is to collect personal info. This is a violation.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’